Taya Hugger
Mesa,AZ
Summary
Experienced data entry clerk with several years of customer service, success developing and maintaining databases, coding and transcription. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity.
Overview
4
4
years of professional experience
Work History
Lockbox Data Entry (Contingent)
JP Morgan
Tempe
2023.12 - Current
- Sort, file, and distribute tasks, including electronic files. Process remittances. Uphold site productivity and quality standards. Record incoming work.
- Maintained confidentiality of sensitive information entered into the system.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
Maintenance/Recovery Technician
Alstom
Phoenix
2023.04 - 2023.11
- Troubleshooting cyber communications involves resetting train malfunctions and faults, as well as providing customer service.
- Conducted quality assurance tests after completing a data recovery job.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
Call Center Representative
Discover
Mesa
2021.10 - 2023.03
- Inbound and outbound calls, data entry, and contacting customers for account security in the fraud department.
- Maintained detailed records of customer interactions and transactions for future reference.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Collections Specialist
Nationwide Credit
Mesa
2020.03 - 2021.09
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
Education
High School Diploma -
McCluer North High School
Florissant, MOMedical Billing And Coding -
DeVry University
Phoenix, AZSkills
- Advanced clerical knowledge
- Document processing
- Verifying data accuracy
- Administrative support specialist
- Data Security
- Word Processing
- File Management
- Troubleshooting and repair
- Customer service and support
- Telecommunication
References
References available upon request.
Timeline
Lockbox Data Entry (Contingent)
JP Morgan
2023.12 - Current
Maintenance/Recovery Technician
Alstom
2023.04 - 2023.11
Call Center Representative
Discover
2021.10 - 2023.03
Collections Specialist
Nationwide Credit
2020.03 - 2021.09
High School Diploma -
McCluer North High School
Medical Billing And Coding -
DeVry University
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