Taya Ortega
Womelsdorf,PA
Summary
Dynamic Merchandise Processor with proven expertise at Goodwill, enhancing operational efficiency through effective sorting and organization techniques. Recognized for exceptional teamwork and attention to detail, contributing to a significant reduction in damaged goods. Committed to workplace safety and delivering outstanding customer service while achieving sales targets.
Overview
8
8
years of professional experience
Work History
Merchandise Processor
Goodwill
Robesonia, PA
08.2018 - 02.2026
- Sorted and organized merchandise for efficient retail display and inventory management.
- Processed incoming donations, ensuring quality standards met before distribution.
- Operated warehouse equipment safely to facilitate movement of goods.
- Assisted in training new staff on processing procedures and safety protocols.
- Maintained cleanliness and organization of work area to enhance productivity.
- Implemented best practices for sorting and tagging items, improving efficiency in operations.
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Inspected items to check quality and accuracy against specifications.
- Sorted, priced and stocked merchandise on sales floor.
- Contributed to achieving sales targets by ensuring prompt processing of in-demand merchandise items.
- Managed returns and exchanges efficiently, updating inventory records accordingly.
- Established clear communication channels among team members for seamless collaboration during high-pressure situations such as holiday rushes or promotional events.
- Enhanced merchandise processing efficiency by implementing streamlined sorting and organizing techniques.
- Contributed to continuous improvement initiatives by providing actionable feedback and suggestions for streamlining the merchandise processing procedures.
- Maintained cleanliness and organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.
- Reduced damaged goods rate by conducting thorough quality inspections during the processing stage.
- Facilitated smooth transitions between seasonal merchandise assortments through proactive planning and coordination with store management.
- Assisted in training new hires on merchandise processing procedures, contributing to a cohesive and efficient team environment.
- Evaluated daily productivity reports to identify areas for improvement in overall merchandise processing performance.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Assisted customers with locating and obtaining items to deliver streamlined and efficient production.
Education
High School Diploma -
Conrad Weiser
Robesonia, PASkills
- Workplace safety
- Maintaining safety
- Heavy lifting
- Stock replenishment
- Merchandise inspection
- Sorting merchandise
- Stock rotation
- Product inspection
- Organization skills
- Teamwork
- Teamwork and collaboration
- Quick learner
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
- Relationship building
- Sales experience
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
Accomplishments
I am the only clothing processor in my store to reach incentive out of over 50 stores statewide based off of producing large quantities of clothing alone, and have reached top 10 in the region due to my commitment and drive to prove I am capable of reaching my goals.
Timeline
Merchandise Processor
Goodwill
08.2018 - 02.2026
High School Diploma -
Conrad Weiser