Tayah McCollum
Boston,MA
Summary
Dedicated, results-driven healthcare professional with extensive clinical experience in delivering high-quality care and support to diverse client populations. Expertise in clinical decision-making and evidence-based practice, with a proven track record of developing and implementing effective treatment plans that enhance patient outcomes. Strong leadership skills facilitate team and workflow management, ensuring operational efficiency and compliance with industry standards. In-depth knowledge of insurance processes and regulatory requirements supports accurate documentation and streamlined billing. Exceptional clinical writing abilities enable clear communication and the translation of complex information into actionable insights for clients and stakeholders.
Overview
6
6
years of professional experience
Work History
Revenue Manager
The Brookline Center for Community Mental Health
08.2024 - Current
- Led and supervised multidisciplinary administrative teams (Intake, Billing, Clinical Coordination, and Authorizations), ensuring compliance with clinical, fiscal, and operational standards while supporting staff development and accountability.
- Designed, implemented, and continuously improved intake, billing, authorization, and credentialing workflows to increase efficiency, reduce revenue risk, and support timely access to care.
- Managed insurance authorization processes (including neuropsychological and psychological testing), coordinated with clinicians and external billing partners, and monitored authorization reports to ensure accurate billing and revenue capture.
- Served as a central liaison for clinicians, clients, leadership, and billing vendors, addressing complex billing issues, participating in fiscal meetings, and supporting data-driven decision-making in a fast-paced community mental health setting.
Community Residential Counselor
McLean Hospital, The Pavilion
01.2023 - 09.2024
- Provide direct support to an average of 14 residents in daily activities to curtail emotional dysregulation through compassion and patience.
- Aid in maintaining schedules for patients, LICSW, psychologist, and psychiatry staff.
- Assist with new hire training in collaboration with community residential counselors and registered nurses.
Intake Coordinator
The Brookline Center for Community Mental Health
12.2022 - 08.2024
- Manage intake and registration process for outpatient, neuropsychological testing, and in-home therapy services.
- Modernize intake process by collaborating with management to increase efficiency of clinical assignments.
- Assisting with the remodel of data reporting and client information intake led to an 88% decrease in time of connection to care.
- Create clinical assignments for outpatient clinical staff by analyzing urgency, insurance, and credentialing procedures.
Lead Counselor, Intensive In-Home Therapist
Tree of Life Family Services
11.2021 - 12.2022
- Conducted individual and family-based counseling with broad range of diagnoses including post-traumatic stress, depression, anxiety, oppositional defiant, and adjustment disorders.
- Responsible for creating treatment plans, progress notes, monthly & quarterly reports, service authorization request, and intake pre-assessments.
- Accountable for advising 30+ counselors on clinical documentation, scheduling, implementing therapeutic interventions, and maintaining employee files.
Team Lead, Peer Educator
Department of Health and Wellness
08.2019 - 05.2021
- Facilitated lectures for 25-200+ students on a variety of health-related topics.
- Proficient in topics including harm reduction strategies for alcohol and other drugs, bystander intervention, mindfulness, and anti-hazing material.
- Co-lead team of 13 peers and led weekly team meetings.
Education
Bachelor of Science - Psychology and Forensic Science, Minor in Biology
Syracuse University
Syracuse, NY05.2021
Master of Science - Social Work
Boston College
Newton, MA05-2027
Skills
- Organizational Skills
- Data-driven decision making
- Team Management Skills
- Clinical Documentation
- Research Methods
- Teamwork and Collaboration
- Attention to Detail
- Verbal and Written Communication
- Proficient in SPSS and Microsoft Office
- Literature Reviews
Timeline
Revenue Manager
The Brookline Center for Community Mental Health
08.2024 - Current
Community Residential Counselor
McLean Hospital, The Pavilion
01.2023 - 09.2024
Intake Coordinator
The Brookline Center for Community Mental Health
12.2022 - 08.2024
Lead Counselor, Intensive In-Home Therapist
Tree of Life Family Services
11.2021 - 12.2022
Team Lead, Peer Educator
Department of Health and Wellness
08.2019 - 05.2021
Bachelor of Science - Psychology and Forensic Science, Minor in Biology
Syracuse University
Master of Science - Social Work
Boston College
Relevant Coursework
- Basic Skills in Clinical Social Work
- Psychosocial Pathology
- Human Behavior and The Social Environment
- The Social Welfare System
- Basic Skills in Macro Social Work