Tayana SERRANO
Murfreesboro,TN
Summary
Compassionate Medical Assistant experienced in patient-focused care and clinical documentation. Enhanced patient satisfaction through effective communication and efficient phlebotomy techniques while managing medical supply inventory and ensuring HIPAA compliance. Delivered reliable support in patient care and maintained effective collaboration with healthcare teams to adapt to changing priorities.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Medical Assistant
Diana Health
Smyrna, Tennessee
03.2026 - Current
- Administered injections to patients in a clinical setting.
- Delivered gynecological care services to patients.
- Provided support for medical procedures
- assisted with biopsy procedures
- assisted with IUD insertions
- EMR system
Medical Assistant
Nashville Fertility Center
06.2023 - 03.2026
- Prepared exam rooms and sterilized instruments following clinic protocols.
- Assisted with patient examinations and procedures, ensuring efficient workflow.
- Scheduled appointments and managed patient records using electronic health systems.
- Supported physicians by documenting medical histories in electronic databases.
- Educated patients on treatment plans and addressed queries, enhancing understanding and compliance with procedures.
- Monitored inventory levels of medical supplies, ordering items to maintain stock.
- Coordinated lab work and communicated results to healthcare providers, ensuring timely patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced patient satisfaction through compassionate care and timely responses to needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Recorded patient pulse oximetry readings to monitor oxygen levels.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Restocked phlebotomy cart with necessary supplies for efficient blood draws.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Adapted to diverse patient needs by employing a variety of blood collection techniques.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Evaluated and completed requisitions for laboratory tests to ensure accuracy.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
Education
Certificate - Medical Assisting
Fortis Institute
Antioch, TNHealth Sciences
John Overton High School
Brentwood, TNSkills
- Phlebotomy
- Advanced phlebotomy
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient scheduling
- Specimen processing
- HIPAA compliance
- Medical terminology knowledge
- Patient-centered care
- Patient communication
- Assisting procedures
- Empathetic care
- CPR
- Collaborative teamwork
- Inventory management
- Supply chain management
Certification
- CMA - Certified Medical Assistant
- CPR
Timeline
Medical Assistant
Diana Health
03.2026 - Current
Medical Assistant
Nashville Fertility Center
06.2023 - 03.2026
Certificate - Medical Assisting
Fortis Institute
Health Sciences
John Overton High School