TAYANNA RICKS
Jamaica,NY
Summary
Self-motivated and highly reliable student positioned to contribute strongly to customer service operations demanding tact, enthusiasm, and an exemplary work ethic. I'm able to utilize strong skills, team orientation, and interpersonal strengths to ensure provision of high-quality customer service within fast-paced retail environments. Also a charismatic communicator in speech and in writing. Build lasting relationships with both peers and customers, displaying humor, helpfulness, cheerfulness, and cultural sensitivity. Intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale. Swiftly learn and apply new work methods, procedures, and policies. Having outstanding time-management and organizational abilities is me. Willing working unpredictable hours / overtime to ensure organizational efficiency and profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Secure Guard Protection Agency
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Mulligan Security Corp
10.2023 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Participated in periodic drills simulating real-life scenarios that prepared team members for actual emergencies involving fires or other life-threatening incidents.
- Maintained accurate records of all fire safety activities, contributing to the overall effectiveness of the fire protection program.
Fireguard Security Safety Officer
Arrow Security
07.2023 - 10.2023
- Maintain access control and traffic inside facilities to maintain order and security of people and property
- Detect and/or prevent fires, vandalism, theft, or infractions of the rules
- Maintain assigned post throughout the facility until properly relieved
- Protect employees, visitors and clients
- Provide directions to visitors when requested
- Employ crisis prevention/intervention and crisis management skills when conflict occurs
- Observe and report irregularities such as unusual tenant behavior, trespassers, fire hazards, leaking water pipes, and security doors left unlocked
- Document in the security logbook and incident report forms property damage, unusual occurrences, and incidents with employees, visitors and tenants
Security Safety Officer
Allied Universal
06.2023 - 07.2023
Personal Caregiver
York HealthCare
11.2020 - 04.2021
- The Personal Care Aide will assist the elderly, convalescents, or persons with disabilities with daily living activities in the person's home or in a care facility
- Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals
- The Personal Care Aide may provide assistance at nonresidential care facilities and may advise families, the elderly, convalescents, and persons with disabilities on nutrition, cleanliness, and household activities
Group Leader
SCAN, After
01.2018 - 02.2019
- Group Leaders are responsible for planning every aspect of a youth program
- This involves things like booking a venue, acquiring materials for activities, brainstorming potential roadblocks and several other planning activities
- Group Leaders must have a 'student first' mindset in order to plan a program in a way that provides the maximum benefit for the attendees
Customer Service Representative
New York Edge
01.2017 - 12.2018
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Data Entry Clerk to type information into our database from Microsoft word to paper documents
- The ideal candidate will be computer savvy and a fast typist (80 WPM) with a keen eye for detail
Youth Worker
P. S, P. S. 275
07.2016 - 08.2016
- Youth Workers assist young people as individuals or groups to solve social, emotional and financial problems in an agency framework
- ..
- You usually need a formal qualification in youth work, youth justice, community services, or child, youth, and family intervention to work as a Youth Worker
Youth Worker
P. S, SCAN
07.2015 - 08.2015
- Youth Workers assist young people as individuals or groups to solve social, emotional and financial problems in an agency framework
- ..
- You usually need a formal qualification in youth work, youth justice, community services, or child, youth, and family intervention to work as a Youth Worker
Education
Business Management -
Borough of Manhattan Community College of The City University of New York
New York, NY01.2021
High School Diploma -
University Heights High School
Bronx, NY06.2018
High School Diploma -
Mott Hall III
Bronx, NY06.2014
Skills
- Service Orientation
- Active Listening
- Critical Thinking
- Close Monitoring
- Medical Terminology
- Commitment to Young People
- Understanding of Youth Factors
- Reliable Support
- Integrity
- Interpersonal Skills
- Relationship Building
- Patience
- Tolerance
- Flexibility
- Sense of Adventure
- Formal Communication Skills
- Report Writing
- Funding Applications
- Respect
- Tact
- Sensitivity
- Confidentiality Awareness
- Resilience
- Second Language
- Interest in Sport
- Interest in Performing Arts
- Microsoft Word
- Business Writing
- Typing (80 WPM)
- Security Camera Monitoring
- Physical Stamina
- Keen Observer
- Emergency Awareness
- Legible Report Writing
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Relationship building and management
- Conflict resolution techniques
- Electronic surveillance
- Self-awareness
- Professional boundaries
- Client assessment
- Case information confidentiality
- Client interaction
- Highly effective communication
- Assessment skills
- Issue identification and resolution
- Interpersonal and written communication
- Behavioral observation
Certification
- Licensed Security Guard
- F02 Fireguard For Shelters (Citywide)
- CPR Training
- Narcan Training
Hobbies and Interests
- Dance Team
- Music class - Singing
- Enrichments Program - Leadership Classes
- Creative Writing
- Genetics Classes
- College Now Classes - Photoshop
Awards
- Great Attendance
- Leaderships
- Volunteer work
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Secure Guard Protection Agency
08.2024 - Current
Security Officer
Mulligan Security Corp
10.2023 - 06.2024
Fireguard Security Safety Officer
Arrow Security
07.2023 - 10.2023
Security Safety Officer
Allied Universal
06.2023 - 07.2023
Personal Caregiver
York HealthCare
11.2020 - 04.2021
Group Leader
SCAN, After
01.2018 - 02.2019
Customer Service Representative
New York Edge
01.2017 - 12.2018
Youth Worker
P. S, P. S. 275
07.2016 - 08.2016
Youth Worker
P. S, SCAN
07.2015 - 08.2015
Business Management -
Borough of Manhattan Community College of The City University of New York
High School Diploma -
University Heights High School
High School Diploma -
Mott Hall III
- Licensed Security Guard
- F02 Fireguard For Shelters (Citywide)
- CPR Training
- Narcan Training
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