Taylor Florance
SEASIDE,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Has a willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Budtender
Oasis Cannabis
09.2020 - 09.2022
- Sold flowers, concentrates and edibles in fast-paced environment.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Head Housekeeper
Shilo Inn
02.2020 - 11.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Community Marketing Agent
Wyndham Vacation Ownership
01.2019 - 08.2019
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Education
High School Diploma -
Timberline High School
Lacey, WA05.2013
Skills
- Goal-Driven
- Time Management
- Excellent Written and Verbal Communication
- Sales Promotion
- Available Nights, Weekends and Holidays
- Adaptable and Flexible
Timeline
Budtender
Oasis Cannabis
09.2020 - 09.2022
Assistant Head Housekeeper
Shilo Inn
02.2020 - 11.2020
Community Marketing Agent
Wyndham Vacation Ownership
01.2019 - 08.2019
High School Diploma -
Timberline High School
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