Tayja Clayton
Iowa City,IA
Summary
Hard-working psychology graduate with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to provide assistance. Reliable and dedicated team player with good communication skills.
Overview
4
4
years of professional experience
Work History
Shift Leader
Scooter's Coffee
06.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Bakery Team Member
Hurts Donut
06.2019 - 10.2019
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Psychology
University of Iowa
Iowa City, IA12.2023
Associate of Arts - Liberal Arts And General Studies
Scott Community College
Davenport, IA05.2020
High School Diploma -
Davenport North High School
Davenport, IA05.2020
Skills
- Leadership
- Client Service
- Quick-Learner
- Time Management
- Patience
- Team Player
- Working Under Pressure
- Collaboration
- Active Listening
- Goal Driven
- Bilingual Communication
- Customer Experience
Accomplishments
Achieved Employee of the Month in September 2023 from communicating with and assisting a Deaf customer using ASL.
Timeline
Shift Leader
Scooter's Coffee
06.2021 - Current
Bakery Team Member
Hurts Donut
06.2019 - 10.2019
Bachelor of Science - Psychology
University of Iowa
Associate of Arts - Liberal Arts And General Studies
Scott Community College
High School Diploma -
Davenport North High School
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