Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayla Beckham

Griffin,GA

Summary

Dynamic customer service professional with a proven track record at Family Dollar, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and loyalty through effective conflict management and empathetic communication. Skilled in data entry and team development, consistently driving improvements in service quality and customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Family Dollar
05.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier

Wingstop
01.2025 - 05.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Sandwich Artist

SUBWAY®Restaurants
07.2023 - 10.2024
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Shampoo Assistant

His And Hers Hair Company
03.2021 - 10.2022
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Bachelor Of Nursing - Nursing

University of Arkansas
Fayetteville, AR

High School Diploma -

Griffin High School
Griffin, GA
05.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing
  • Customer satisfaction measurement
  • Order processing
  • Team development

Timeline

Customer Service Representative

Family Dollar
05.2025 - Current

Cashier

Wingstop
01.2025 - 05.2025

Sandwich Artist

SUBWAY®Restaurants
07.2023 - 10.2024

Shampoo Assistant

His And Hers Hair Company
03.2021 - 10.2022

Bachelor Of Nursing - Nursing

University of Arkansas

High School Diploma -

Griffin High School

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