TAYLA HALE
Munno Para West,SA
Summary
Dedicated and results-driven Employment Services professional with 4 years of experience supporting individuals in achieving meaningful employment outcomes. Known for being reliable, hardworking, and trustworthy, with a strong commitment to going the extra mile for clients and colleagues. Proven ability to build rapport, manage caseloads effectively, and deliver tailored support to help people overcome barriers to employment. Passionate about making a positive impact through personalised service and a strong work ethic.
Overview
15
15
years of professional experience
Work History
Job Coach
AtWork Australia
Mawson Lakes
08.2022 - Current
- Manage a caseload of job seekers receiving Centrelink payments, providing tailored support to assist them into sustainable employment or training.
- Conduct initial assessments to identify individual barriers to employment and develop customised Job Plans aligned with mutual obligation requirements.
- Provide ongoing coaching, mentoring, and motivation to help clients build confidence, job-readiness skills, and resilience.
- Facilitate regular appointments to monitor progress, update goals, and ensure compliance with participation.
- Prepare clients for job interviews, assist with resumes, cover letters, and job applications.
- Record detailed case notes, maintain compliance with government contracts, and submit required documentation through internal systems (e.g., Workforce Australia Online for Providers, Job Ready, etc.).
- Collaborate with internal teams to deliver pre-employment workshops, work trials, and post-placement support.
- Achieve placement, outcome, and KPI targets in line with program expectations while maintaining quality service delivery.
Distributions Officer
Australian Pharmaceutical Industries
Wingfield
01.2017 - 08.2022
- Accurately pick, pack, and dispatch pharmaceutical products in accordance with strict regulatory and safety guidelines.
- Operate RF scanners and warehouse management systems (e.g., SAP, Oracle, or similar) to track inventory and fulfil orders efficiently.
- Receive incoming stock, conduct quality checks, and record discrepancies or damaged goods for reporting and resolution.
- Monitor and maintain stock levels, rotating inventory using FIFO principles to reduce waste and ensure product efficacy.
- Ensure cold chain integrity for temperature-sensitive medications through proper storage, handling, and transportation procedures.
- Liaise with couriers and logistics providers to coordinate timely deliveries to pharmacies, hospitals, and healthcare providers.
- Maintain a clean, organised, and safe warehouse environment in line with WHS policies and pharmaceutical handling standards.
- Conduct regular stocktakes and assist with audits and regulatory inspections.
- Collaborate with team members and supervisors to meet daily distribution targets and respond to urgent or high priority orders.
Call Centre Consultant
My Money House
Walkerville
01.2014 - 12.2016
- Conducted high-volume outbound cold calls to potential clients, introducing mortgage audit services and identifying opportunities for hidden fee refunds.
- Engaged prospects with persuasive, confident communication while maintaining compliance with industry regulations and privacy standards.
- Qualified leads by gathering key mortgage-related information and determining eligibility for further financial review or audit.
- Clearly explained the potential benefits of a mortgage audit and built rapport with a wide range of customers over the phone.
- Recorded accurate and detailed information in CRM systems while maintaining data confidentiality.
Assistant Manager & Store Assistant
IGA Grocery Store
04.2011 - 01.2014
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operations.
- Facilitated exceptional customer service experiences to enhance satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Certificate III - Supply Chain Operations
MAS National
01.2021
Certificate I & II - Retail
Leap Learning
01.2014
Certificate III - Design & Apply Makeup
Tafe SA
01.2013
Skills
- Solution Driven
- Adaptable and flexible
- Customer service minded
- Compliance & Confidentiality
- Time management
- Client relationship building
- Problem solving
- Strong team player
- Planning skills
- Critical thinking
- Organizational skills
- Coaching skills
Timeline
Job Coach
AtWork Australia
08.2022 - Current
Distributions Officer
Australian Pharmaceutical Industries
01.2017 - 08.2022
Call Centre Consultant
My Money House
01.2014 - 12.2016
Assistant Manager & Store Assistant
IGA Grocery Store
04.2011 - 01.2014
Certificate III - Design & Apply Makeup
Tafe SA
Certificate I & II - Retail
Leap Learning
Certificate III - Supply Chain Operations
MAS National