Tayla Perdue
Greenville,United States
Summary
Customer Support Associate with over 13 years of experience in resolving inquiries and upselling products, proficient in technical support and account management. Demonstrates strong organizational and problem-solving skills, ensuring high customer satisfaction. Seeking to leverage extensive service background and leadership abilities to drive excellence in customer support.
Overview
14
14
years of professional experience
Work History
Machine Operator
Bosie Cascade
Greenville, AL
01.2020 - Current
- Operated production equipment to ensure timely assembly of machinery parts.
- Conduct quality inspections, identifying and reporting any defective products or machinery for corrective action
- Ensure prompt restocking of products and raw materials by monitoring inventory.
- Full time position
- Hourly Rate 18.00
Customer Service Representative
Alorica
01.2016 - 01.2020
- Addressed customer inquiries across multiple platforms, including phone, email, and chat, ensuring resolution of issues and maintaining high satisfaction levels
- Enhanced customer engagement by identifying upsell opportunities and promoting relevant products and services
- Provided comprehensive technical support and processed transactions, meticulously documenting interactions and resolutions in customer accounts
- Full time position
- Hourly Rate 16.00
Team Lead
Walmart
01.2011 - 01.2016
- Developed and led a team to uphold organizational standards, ensuring alignment with corporate objectives through effective training and management
- Oversaw daily store operations, including inventory management and ensuring a customer-friendly environment through active engagement and assistance
- Maintained high levels of customer service and operational efficiency by managing incoming inquiries and implementing necessary staff performance measures
- Full time position
- Hourly rate 17.50
Education
High School Diploma -
Greenville High School
Greenville, AL01.2008
Skills
- Customer Service
- Communication
- Multi-Tasking
- Inbound Calls
- Outbound Calls
- Technical Support
- Data Entry
- Active Listening
- Microsoft Office
- Time Management
- Organization
- Problem-Solving
- Task Prioritization
- Typing
- Leadership
- Sales Techniques
- Data Analysis
- Team Collaboration
- Process Improvement
- Inventory Management
- Quality Control
Websites
Personal Information
Title: Customer Support Associate
Timeline
Machine Operator
Bosie Cascade
01.2020 - Current
Customer Service Representative
Alorica
01.2016 - 01.2020
Team Lead
Walmart
01.2011 - 01.2016
High School Diploma -
Greenville High School