Tayla Queen
Independence,MO
Summary
Proven track record in outstanding customer service, adept at meeting needs, resolving issues, and ensuring customer satisfaction. Recognized for consistently exceeding expectations and driving business success.
Overview
11
11
years of professional experience
Work History
Chat Customer Service Representative
Spectrum Mobile
11.2022 - Current
- Provided expert guidance and support to customers through chat platforms, ensuring seamless activation processes and resolving technical issues via written communication
- Delivered clear, step-by-step instructions and troubleshooting guidance, resulting in successful device setups and issue resolutions
- Collaborated with cross-functional teams to refine chat-based support strategies, optimizing remote assistance efficiency
- Continuously updated mobile technology knowledge for accurate and detailed solutions within a text-based environment.
Customer Service Representative
Spectrum Mobile
11.2021 - 11.2022
- Assisted customers over the phone, guiding new users through activation procedures and effectively troubleshooting technical issues
- Excelled in ensuring smooth activation processes and efficient device issue resolutions
- Collaborated with diverse departments to maintain exceptional service standards and provide prompt solutions
- Maintained updated knowledge of mobile technology and Spectrum procedures to offer tailored assistance.
Restaurant General Manager
Burger King
01.2020 - 10.2021
- Oversaw day-to-day operations, ensuring top-tier customer satisfaction by managing a dynamic team focused on accountability and teamwork
- Optimized performance through strategic scheduling and streamlined procedures to enhance efficiency and profitability
- Executed marketing campaigns and ensured compliance with regulatory guidelines, contributing to the restaurant's market advantage.
Owner
Queens Mattress
11.2012 - 06.2020
- Managed customer service, in-bound sales, social media marketing, inventory control, and bookkeeping
- Proficient in operating systems, demonstrated 70wpm typing speed, and maintained self-efficiency with bookkeeping responsibilities.
Education
Associate of Arts - Information Technology
Wichita Technical Institute - Wichita
Wichita, KS06.2012
Skills
- Call Management
- Report Generation
- Appointment Scheduling
- Scheduling
- Technical Support
- Team Development
Timeline
Chat Customer Service Representative
Spectrum Mobile
11.2022 - Current
Customer Service Representative
Spectrum Mobile
11.2021 - 11.2022
Restaurant General Manager
Burger King
01.2020 - 10.2021
Owner
Queens Mattress
11.2012 - 06.2020
Associate of Arts - Information Technology
Wichita Technical Institute - Wichita
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