Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicodi Pfister

New Braunfels

Summary

Dedicated customer service representative and scheduler with over 10 years of experience, committed to delivering exceptional service and support to ensure maximum customer satisfaction. Possesses a deep understanding of industry best practices, adept at identifying and implementing diverse solutions tailored to unique customer needs. Proven ability to foster strong relationships and enhance customer loyalty through effective communication and problem-solving skills. Passionate about continuously improving service delivery to create positive experiences for all clients.

Overview

12
12
years of professional experience

Work History

Chat Customer Service Representative

HD Supply
06.2025 - Current
  • Inbound live chats with customers for order support.
  • Incoming emails for data entry and replying for support needed by customers

Customer Service Representative

T-Mobile
04.2024 - 04.2025
  • Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.

Customer Service Representative

Amazon
10.2015 - 10.2020
  • Responded to customer requests for products, services, and company information.

Data Entry Operations- Temporary Position

Appleone- PayChex
01.2020 - 08.2020
  • Performed data entry operations to update database with customer responses. Updated year end tax returns

Admin Processor- Temporary Position

AppleOne- ADT
09.2019 - 01.2020
  • Scheduled appointments for medical alert patients Received and reviewed incoming documents and materials.

Customer Service Representative

All Web Leads, Inc.
01.2018 - 02.2019
  • Verified insurance quotes Maintained high standards of customer service by building relationships with clients.

Scheduler

Morphotrust USA
04.2014 - 09.2015
  • Scheduled appointments for customers

Education

High School Diploma -

Bayshore High School
Bradenton
06.2012

Skills

  • Microsoft Office
  • Complaint handling
  • Call center experience
  • 10-key
  • Inbound and outbound calling
  • Time management
  • De-escalation techniques
  • Multi-task management
  • Building rapport
  • Appointment scheduling
  • Insurance sales strategy
  • Live Chat

Timeline

Chat Customer Service Representative

HD Supply
06.2025 - Current

Customer Service Representative

T-Mobile
04.2024 - 04.2025

Data Entry Operations- Temporary Position

Appleone- PayChex
01.2020 - 08.2020

Admin Processor- Temporary Position

AppleOne- ADT
09.2019 - 01.2020

Customer Service Representative

All Web Leads, Inc.
01.2018 - 02.2019

Customer Service Representative

Amazon
10.2015 - 10.2020

Scheduler

Morphotrust USA
04.2014 - 09.2015

High School Diploma -

Bayshore High School