Taylar Rosemeyer
Rush Truck Center
South Jordan,UT
1
Certification
10
years of professional experience
Results-driven professional with extensive experience in warranty administration and customer service. Skilled in multitasking and problem-solving, ensuring accuracy in claims processing while maintaining high customer satisfaction. Committed to supporting service teams and improving operational efficiency.
Work History
Warranty Administrator
2 Years 11 Months- Processed warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
- Coordinated communication between customers, service departments, and manufacturers to resolve warranty issues promptly.
- Maintained accurate documentation of warranty claims and repairs in the management system for auditing purposes.
- Trained new staff on warranty procedures and systems to ensure consistent application of policies across the team.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
Service Advisor
1 Year 2 Months- Managed customer inquiries and service requests to ensure timely resolution.
- Coordinated with technicians to schedule service appointments effectively.
- Provided accurate estimates and quotes for repairs and maintenance services.
- Enhanced customer satisfaction through proactive communication and follow-ups.
- Monitored service department performance metrics to identify improvement areas.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Telesales Representative
3 Years 3 Months- Promoted high-quality products confidently knowing they would meet customer''s expectations based on thorough research conducted beforehand.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Executed targeted sales strategies to enhance product knowledge among clients.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Able to build internet and TV packages customized for each individual customer.
Sales Associate
2 Years 6 Months- Assisted customers in product selection, enhancing shopping experience and fostering brand loyalty.
- Trained new sales associates on store policies, procedures, and customer service standards.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to achieve sales goals, driving overall store performance.
- Performed safe ear piercings following strict hygiene rules.
- Reached daily store sales goals.
- Managed and operated the store alone.
Education
High School Diploma
Skills
Sales support
Multitasking
Complaint handling
Verbal and written communication
Adaptability and flexibility
Time management
Problem-solving
Teamwork and collaboration
Customer service
Decision-making
Organizational skills
Reliability
Certification
- Cummins Warranty Certification, Cummins - September 2023
Timeline
Warranty Administrator
Rush Truck Center
09.2023 - CurrentRead More
Service Advisor
Rush Truck Center
07.2022 - 09.2023Read More
Telesales Representative
ClearLink
04.2019 - 07.2022Read More
Sales Associate
Claire's Boutique
10.2016 - 04.2019Read More
Desert Hills High School
High School Diploma
Read More