Tayler Burks-Lavalais
Flint
Summary
Dynamic Service Operations Specialist at Huntington National Bank with a proven track record in optimizing workflows and enhancing customer service excellence. Skilled in data analytics and effective communication, I drive operational efficiency and collaborate with cross-functional teams to tackle complex challenges, ensuring timely and accurate support for clients.
Overview
4
4
years of professional experience
Work History
Service Operations Specialist
Huntington National Bank
03.2025 - Current
- Streamlined workflows, optimizing service processes for improved client interactions.
- Ensured accurate and timely customer support through effective daily operations management.
- Led efficient delivery of customer service initiatives.
- Worked with cross-functional teams to address complex service challenges.
Business Development Associate
Blavity, Inc.
06.2023 - 08.2024
- Managed communications to enhance brand visibility and media outreach to top corporations.
- Contributed to brand media plans and proposals for Valentino Beauty, Electronic Arts, and Shea Moisture.
- Created and submitted insertion orders to brands and agencies efficiently.
- Oversaw task management, transcribing meetings, and documenting action items.
- Collaborated with cross-functional teams to ensure adherence to project deadlines.
Marketing & Field Sales Intern
Stellantis
05.2021 - 08.2021
- Supported Digital Sales and Marketing Department with analytics and marketing audits.
- Coordinated promotional events to boost brand visibility and engage customers.
- Conducted market research to identify emerging trends and assess customer preferences.
- Assisted sales team in managing inquiries and providing product information.
- Utilized CRM software to ensure accurate records of customer interactions and feedback.
Education
MBA - Marketing & Innovation Management
University of Michigan
Flint, MI12-2026
BBA - International Business Concentration in Marketing
University of Michigan
Flint, MI12.2021
Skills
- Digital marketing strategies
- Customer service excellence
- Project management skills
- Market research analysis
- Data analytics
- Brand management techniques
- CRM proficiency
- Cross-functional teamwork
- Operational efficiency
- Materials estimation expertise
- Effective communication
- Research methodologies
Timeline
Service Operations Specialist
Huntington National Bank
03.2025 - Current
Business Development Associate
Blavity, Inc.
06.2023 - 08.2024
Marketing & Field Sales Intern
Stellantis
05.2021 - 08.2021
MBA - Marketing & Innovation Management
University of Michigan
BBA - International Business Concentration in Marketing
University of Michigan
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