Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayler Kielman

Jacksonville ,FL

Summary

Dynamic Banquet Captain at St. John’s Golf and Country Club with proven expertise in team leadership and guest relations. Successfully transformed customer complaints into opportunities for improvement, enhancing satisfaction and loyalty. Skilled in training new employees and ensuring quality service, fostering a welcoming atmosphere for all patrons.

Overview

9
9
years of professional experience

Work History

Banquet Captain

St. John’s Golf and Country Club
Saint Augustine, FL
10.2023 - Current
  • Oversaw banquet operations to guarantee exceptional experiences for clients and staff.
  • Addressed customer complaints with efficiency, transforming challenges into opportunities for enhancement.
  • Addressed guest concerns promptly to enhance overall satisfaction and loyalty to the club.
  • Facilitated comprehensive training programs for new staff to ensure effective onboarding.
  • Facilitated client interactions and addressed inquiries to ensure satisfaction.
  • Ensured timely delivery of all timeline elements according to specifications.
  • Oversaw venue cleanliness and quality assurance standards.
  • Ensured client satisfaction and engagement throughout event planning and execution.

Bartender

St. John’s Golf and Country Club
Saint Augustine, FL
01.2023 - 10.2023

Assisted patrons and community members in a welcoming environment. Created a safe and enjoyable atmosphere for guests. Maintained attentiveness to customer needs and presence throughout service.

Server

St. John’s Golf and Country Club
Saint Augustine, FL
08.2022 - 01.2023

Assisted members and public with dining experiences. Provided attentive service to create welcoming atmosphere. Encouraged repeat visits through positive interactions.

Warehouse Worker

Michael Page International
Jacksonville, FL
02.2021 - 08.2022

Assisted in unloading trucks at receiving dock. Operated equipment including forklifts and reach trucks to facilitate efficient material handling.

Server

River Garden Hebrew Home
Jacksonville
03.2017 - 02.2021

Assisted residents in independent living by providing attentive service in the dining room. Interacted with residents to enhance their dining experience. Served lunch and dinner daily, ensuring satisfaction with meals.

Education

High School Diploma -

Mandarin High School
Jacksonville, FL
05.2020

Skills

    Team leadership & staff supervision

    Training new employees

    Time management

    Strong communication skills

    Guest relations and satisfaction

Timeline

Banquet Captain

St. John’s Golf and Country Club
10.2023 - Current

Bartender

St. John’s Golf and Country Club
01.2023 - 10.2023

Server

St. John’s Golf and Country Club
08.2022 - 01.2023

Warehouse Worker

Michael Page International
02.2021 - 08.2022

Server

River Garden Hebrew Home
03.2017 - 02.2021

High School Diploma -

Mandarin High School