Tayler Sanchez
Cameron Park ,CA
Summary
Dedicated soon to be esthetician with expertise in facial treatments and skin analysis. Known for effective communication and problem-solving skills, contributing to streamlined operations and improved customer experiences in fast-paced environments.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Atwood Insurance Agency
Placerville
08.2024 - 05.2026
- Guided clients in understanding insurance policies and coverage options to facilitate informed decision-making.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Collaborated with underwriters to expedite policy issuance, improving overall service efficiency.
- Maintained accurate client records in the agency management system.
- Resolved customer complaints by delivering tailored solutions and support, enhancing customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Agent Support Specialist
Capstone Financial Group
Folsom , CA
04.2024 - 08.2024
- Provided support to agents by answering inquiries and resolving issues promptly.
- Monitored agent performance metrics to identify areas for improvement.
- Reviewed files, records and other documents to obtain information or respond to requests.
Administrator
Tree Service Unlimited
Placerville , CA
08.2021 - 04.2024
- Streamlined administrative processes to improve office workflow.
- Trained new staff on company policies, safety protocols, and operational procedures.
- Supervised maintenance of equipment to ensure readiness for daily operations.
- Managed inventory of tools and equipment to support operational efficiency.
- Assisted in preparing job site documentation and safety compliance reports.
- Performed data entry tasks into computer databases from paper documents.
- Created spreadsheets to monitor project progress, budgets, and related data.
- Designed forms and templates to streamline workflow processes within the organization.
Education
Esthetician License -
Citrus Heights Beauty College
Citrus Heights 10.2025 - 04.2026
High School Diploma -
Visions in Education
Carmichael, CA06-2019
Skills
- Customer relationship management
- Scheduling appointments
- Retail product knowledge
- Infection control
- Facial treatments & Skin analysis
- Waxing techniques
- Lash lifts and Brow Laminations with tinting
- Micro and Hydro dermabrasion
- Dermaplaning
- LED light therapy
- Lash Extension Certification
- Time management
Timeline
Esthetician License -
Citrus Heights Beauty College
10.2025 - 04.2026
Customer Service Representative
Atwood Insurance Agency
08.2024 - 05.2026
Agent Support Specialist
Capstone Financial Group
04.2024 - 08.2024
Administrator
Tree Service Unlimited
08.2021 - 04.2024
High School Diploma -
Visions in Education