Motivated and energetic professional conducting safe, effective training programs and classes for clientele. Set up equipment, devised strength training programs and provided detailed instructions to enable clients to meet fitness goals.
Overview
11
11
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Fitness Professional
YMCA
Charlotte, NC
06.2025 - Current
Developed and implemented personalized fitness programs, enhancing client engagement and improving overall health outcomes.
Conducted fitness assessments and evaluations, providing tailored advice to clients, leading to increased retention rates.
Collaborated with clients to create individualized fitness plans aligned with their specific needs and goals.
Guided guests in maximizing results through demonstration of exercises and equipment techniques appropriate for their skill levels.
Monitored fitness floor and observed equipment use to address safety concerns.
Monitored and maintained gym equipment, ensuring compliance with safety standards and minimizing downtime for users.
Facilitated orientation sessions to familiarize new members with facility processes and rules.
Courier
ArrowMail Courier Service
Charlotte, NC
01.2015 - 06.2025
Delivered packages efficiently across various routes, ensuring timely service and high customer satisfaction levels.
Delivered items to residential addresses within specified time frames.
Communicated effectively with dispatch to optimize delivery routes, enhancing overall operational efficiency.
Developed strong relationships with clients by providing exceptional customer service and addressing inquiries promptly.
Drove company vehicle to transport goods between locations safely and efficiently.
Followed safety protocols when loading, unloading, driving, and delivering items.
Ensured all packages were properly labeled and sealed.
Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
Documented pickups and deliveries and submitted reports after shift.
Loaded and unloaded cargo from trucks and containers to ensure timely distribution. from trucks, vans, and containers.
Sales Representative
Crunch Fitness
Charlotte, NC
09.2024 - 02.2025
Cultivated key customer relationships, driving increased sales and customer retention.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Generated new sales leads through cold calling and networking activities.
Addressed customer inquiries and resolved issues promptly, promoting positive experiences and brand loyalty.
Trained and mentored new sales staff, fostering a supportive environment and improving team performance metrics.
Analyzed sales data and market trends to refine outreach strategies, resulting in more targeted and effective marketing efforts.
Partnered with team members to design promotional campaigns, boosting brand visibility and attracting new clientele.
Coordinated membership drives and community events, successfully increasing enrollment and promoting health awareness within the community.
Regional Recruiter
Top Tier Solar Solutions
Charlotte, NC
09.2023 - 01.2025
Conducted thorough interviews and assessments to identify top talent, enhancing hiring decisions and contributing to team effectiveness.
Collaborated with hiring managers to understand staffing needs and create tailored recruitment plans, ensuring alignment with organizational goals.
Developed and implemented targeted sourcing strategies, enhancing candidate pipelines and improving overall recruitment efficiency.
Cultivated strong relationships with external partners and professional networks, expanding outreach and enhancing candidate sourcing opportunities.
Created job postings on LinkedIn, Indeed, and Glassdoor to attract passive candidates and broaden candidate reach.
Server Trainer
Olde Mecklenburg Brewery
Charlotte, NC
08.2022 - 01.2025
Trained new servers on menu items and service standards, enhancing team performance and customer satisfaction.
Demonstrated effective communication skills while coordinating with kitchen staff, ensuring timely and accurate service delivery.
Assisted management in developing training materials, streamlining onboarding processes for new hires in the service team.
Monitored service quality and guest experiences, identifying areas for improvement and implementing targeted training interventions.
Provided exceptional service to high volume of daily customers.
Educated waiters on menu, memorization strategies and how to convey information clearly.
Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
Regional Sales Representative
Practicon
Greenville, NC
08.2022 - 06.2023
Developed and maintained strong relationships with key clients, enhancing customer loyalty and driving repeat business.
Conducted market analysis to identify emerging trends, resulting in targeted sales strategies that increased regional market share.
Presented product demonstrations and tailored solutions to meet client needs, contributing to a significant increase in sales volume.
Established monthly sales objectives by creating effective sales plans and quotas.
Built client base and promoted products to new and existing clients.
Resolved customer complaints promptly in a professional manner.
Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Built rapport with key regional accounts.
Negotiated contracts with vendors for discounts on bulk orders of products sold in the region.
Cashier
Harris Teeter
Charlotte, NC
03.2015 - 08.2016
Provided exceptional customer service by accurately processing transactions, enhancing customer satisfaction and loyalty.
Maintained a clean and organized checkout area, ensuring a safe and efficient shopping environment for customers.
Handled cash and credit transactions with precision, minimizing discrepancies and reinforcing trust in financial processes.