Tayler Toles
Atlanta,GA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering multi-level teams to excel in performance.
Overview
12
12
years of professional experience
Work History
Project Manager
KCL Capital
07.2022 - Current
- Planned, designed, and scheduled over 40 large projects in span of 2 years.
- Monitored project performance 100% to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks in all 5 phases of project length.
- Achieved project deadlines by coordinating with contractors to manage performance.
Business Trainer
T-Mobile
03.2020 - 07.2022
- Facilitate learning curriculum to help Dedicated Experts develop and improve company processes and customer experience.
- Trained and mentor new hire classes ranging in size from 4-25 students to fulfill various roles within business segments.
- Create curriculum, instructions, documents and written tests for various types of training courses.
- Created and implemented new training initiatives such as online modules, interactive software, and online programs, assuring continuous training to employees to promote long-term excellence.
Retail Associate Manager
T-Mobile
10.2015 - 03.2020
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Trained over 100 employees in suggested selling and merchandising techniques to obtain sales quotas.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Retail Sales Associate
T-Mobile
09.2011 - 10.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction and company revenue growth.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Project Management
South College - Asheville
Asheville, NC05.2025
High School Diploma -
Banneker High School
College Park, GA05.2008
Skills
- Project Management
- Conducting user research and testing to understand needs
- Exposure to identifying goals, metrics, and analytics to measure product value
- Familiarity in working as part of collaborative, cross-functional, modern software design and development team
- Experience working fast paced, fluid environment where priorities shift on regular basis
- Experience communicating with and influencing functional and technical team members at all levels in organization
Timeline
Project Manager
KCL Capital
07.2022 - Current
Business Trainer
T-Mobile
03.2020 - 07.2022
Retail Associate Manager
T-Mobile
10.2015 - 03.2020
Retail Sales Associate
T-Mobile
09.2011 - 10.2015
Bachelor of Arts - Project Management
South College - Asheville
High School Diploma -
Banneker High School
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