Taylin Engle
Summary
Experienced Resort Manager specializing in hospitality operations. Expertise in staff management, budgeting, and customer service, focused on enhancing guest experiences. Drives guest satisfaction and operational efficiency through innovative strategies that boost revenue and streamline workflows.
Overview
7
7
years of professional experience
Work History
Resort Manager
Destination Pet
Middletown
08.2022 - Current
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Oversaw daily operations, enhancing guest experiences and facilitating staff coordination.
- Managed staff schedules, optimizing resource allocation to uphold service quality.
- Implemented training programs for new hires to enhance team performance and customer service.
- Coordinated events and activities to engage guests and promote resort offerings.
- Handled guest inquiries and resolved issues to maintain high satisfaction levels.
- Monitored facility maintenance needs to ensure a safe and welcoming environment.
- Developed marketing strategies, attracting new guests and increasing resort visibility.
- Performed financial analysis on monthly reports to identify cost savings opportunities.
Team Lead
Pet suites
Dayton
05.2019 - 08.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Coordinated scheduling and workload to enhance team efficiency and meet deadlines.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks based on individual skill sets to maximize team strengths and output.
- Trained and mentored team members on best practices in animal care.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries to maintain high customer satisfaction.
Education
Preble Shawnee
Gratis, OHSkills
- Resort operations
- Guest relations expertise
- Guest satisfaction
- Staff training
- Train staff
- Staff supervision
- Team leadership
- Performance evaluation
- Budget management
- Financial analysis
- Marketing strategy
- Marketing
- Sales management
- Sales and promotions
- Customer relationship management
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Reporting
- Performance evaluation
- Maintenance
- Sales and promotions
Timeline
Resort Manager
Destination Pet
08.2022 - Current
Team Lead
Pet suites
05.2019 - 08.2022
Preble Shawnee