ASHLEY NIEVES
Kissimmee,FL
Summary
Customer-focused hospitality professional with 5+ years of experience in resort operations, guest services, front desk reception, restaurant service, and team leadership. Skilled in guest relations, reservations, payment processing, complaint resolution, department coordination, and employee training. Bilingual in English and Spanish.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Resort Experience Host
Westgate Resorts
Orlando, FL
10.2025 - Current
- Welcomed and assisted guests to create memorable resort experiences.
- Provided information about amenities, activities, events, and local attractions; assisted with reservations and special requests to enhance guest satisfaction.
- Coordinate guest activities and communicate with resort departments to ensure seamless experiences.
- Resolved guest concerns professionally, promoting resort services and fostering a positive environment.
Hostess
Swan and Dolphin Resorts
Orlando, FL
03.2023 - 09.2025
- Greeted and seated guests, fostering a warm and welcoming atmosphere that enhanced their dining experience.
- Managed reservations and walk-ins through OpenTable, coordinating effectively with servers and kitchen staff to optimize guest flow.
- Managed reservations and walk-ins using OpenTable and coordinated with servers and kitchen staff.
- Trained new host staff on customer-service standards and reservation procedures, ensuring consistent service quality.
Crew Member / Cashier
Wendy's
Kissimmee, FL
08.2020 - 07.2023
- Provided fast, friendly service to 150+ customers per shift in a high-volume environment.
- Operated POS and cash-register systems, processing cash, credit, and mobile payments efficiently.
- Maintained clean work areas while supporting training of new team members to enhance team readiness.
Shift Manager
Burger King
St. Cloud, FL
02.2021 - 04.2023
- Supervised daily operations for team of 8–12 employees, ensuring compliance with company and health standards.
- Trained new hires on POS systems and food safety protocols, enhancing customer service procedures.
- Managed inventory and supply orders while resolving customer concerns and coordinating shift staffing to optimize workflow.
- Balanced cash drawers and prepared nightly deposits accurately.
Front Desk Receptionist
WorldMark by Wyndham Resort
Orlando, FL
09.2021 - 02.2022
- Welcomed and assisted 100+ guests daily and managed check-in, check-out, reservations, and room assignments.
- Processed billing and payments while addressing inquiries through phone, email, and walk-ins to enhance guest experience.
- Coordinated with housekeeping and maintenance to ensure prompt room readiness and maximize guest satisfaction.
Education
High School Diploma -
Zenith Accelerated Learning Academy
Kissimmee, FLSkills
- Resort Operations
- Front Desk Operations
- Reservation Management
- OpenTable
- POS Systems
- Payment Processing
- Cash Handling
- Issue resolution
- Guest Activity Coordination
- Team Training
- Shift Management
- Customer service
- Phone communication
- Organization
- Attention to Detail
Personal Information
Driving License: Driver's License
Certification
ServSafe, License: Driver's License
LANGUAGES & CREDENTIALS
Languages: English, Spanish
Additional
YMCA Volleyball Coach
Timeline
Resort Experience Host
Westgate Resorts
10.2025 - Current
Hostess
Swan and Dolphin Resorts
03.2023 - 09.2025
Front Desk Receptionist
WorldMark by Wyndham Resort
09.2021 - 02.2022
Shift Manager
Burger King
02.2021 - 04.2023
Crew Member / Cashier
Wendy's
08.2020 - 07.2023
High School Diploma -
Zenith Accelerated Learning Academy