Taylon Williams
Atlanta,GA
Summary
Detail-oriented and adaptable Computer Science graduate with hands-on experience in software development, troubleshooting, and technical support. Proficient in multiple programming languages and passionate about solving complex problems through collaboration and innovation. Known for quickly learning new technologies and contributing to project success. Seeking a challenging role in a forward-thinking tech environment where I can leverage my skills and continue growing as a professional.
Overview
2
2
years of professional experience
Work History
IT Intern
North American Electric Reliability Corporation
Atlanta, GA
05.2023 - 08.2024
- Provided prompt, high-quality technical support, resolving hardware and system issues within SLA timeframes and ensuring compliance with organizational standards.
- Led the setup of hardware components across multiple departments, improving equipment uptime by 15% through efficient and proactive installations.
- Spearheaded comprehensive software testing initiatives, identifying key areas for improvement and ensuring systems operated at peak efficiency.
- Collaborated with cross-functional teams, leading proactive discussions that enhanced future solutions and reduced recurring issues by 10%.
- Researched potential technology solutions that could improve efficiency within the organization.
- Conducted training sessions for staff members on how to use new IT systems or software programs.
IT Technician
TGL Communications
Auburn, AL
02.2022 - 08.2022
- Improved hardware setup and troubleshooting processes, ensuring seamless functionality and reducing downtime for clients by 20%
- Delivered on-site technical support, successfully resolving 95% of system and hardware issues during first-time visits, meeting company standards.
- Set up and configured various hardware devices, including printers, monitors, laptops, and mobile phones, enhancing user satisfaction and productivity.
Education
Bachelor of Science - Computer Science
Auburn University
Auburn, AL08-2024
Skills
- Java
- Python
- Ruby
- C / C
- Linux
- Organization
- Time Management
- Network Systems
- Microsoft Office
- Analytical Thinking
- Flexible and Adaptable
Timeline
IT Intern
North American Electric Reliability Corporation
05.2023 - 08.2024
IT Technician
TGL Communications
02.2022 - 08.2022
Bachelor of Science - Computer Science
Auburn University
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