Taylor Alexander
Houston
Summary
Proven Bartender with a track record of enhancing customer satisfaction and loyalty at Thirteen by James Harden, adept in Creative Mixology and possessing an engaging personality. Excelled in upselling, handling difficult customers with empathy, and consistently delivering outstanding service, significantly contributing to revenue growth. Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional guest experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and guest.
Overview
6
6
years of professional experience
Work History
Bartender
Breakfast Bar Htx
10.2023 - 08.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Bartender/Head Waiter
Thirteen by James Harden
02.2021 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Worked with high profiled guest while providing a fun yet professional experience
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Waitress
Prospect Park
01.2019 - 09.2019
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
Education
No Degree - Business Administration
Texas Woman’s University
Denton, TXSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Handling Difficult Customers
- Responsible Alcohol Service
- Complex Problem-Solving
- Memory retention
- Inventory
- Creative Mixology
Timeline
Bartender
Breakfast Bar Htx
10.2023 - 08.2024
Bartender/Head Waiter
Thirteen by James Harden
02.2021 - 09.2023
Waitress
Prospect Park
01.2019 - 09.2019
No Degree - Business Administration
Texas Woman’s University
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