Taylor Alfaro
Fort Wayne,IN
Summary
Experienced OEM customer advocate focused on enhancing client relationships. Recognized for achieving measurable results through teamwork in demanding situations. Strong proficiency in customer retention, prioritizing adaptability and dependability.
Overview
13
13
years of professional experience
Work History
OEM Customer Advocate
Transmission and Fluid Equipment
Fort Wayne, IN
02.2016 - Current
- Provide service for multiple OEM customers
- Enter purchase orders and arrange expedites per customer’s wishes
- Collaborate with production and shipping to ensure orders are to customer’s satisfaction and delivered in a timely manner
- Provide customers with quotes on new products
- Collaborate with purchasing department on ensuring inventory levels
- Manage and compile forecasting and other data through Excel
Sales Assistant Transmission and Fluid Equipment
Elwood Staffing
Fort Wayne, IN
11.2015 - 02.2016
- Preformed order entry
- Watched inventory levels
- Provided customer service to OEM businesses
Cafeteria Floater
Fort Wayne Community Schools
Fort Wayne, IN
01.2015 - 09.2015
- Prepare breakfast, lunch, and snacks for the school district
- Practice proper safety procedures and abide by health regulations
- Forecast and order all meals for the following day
- Oversee outside deliveries
Underwriter's Assistant
K & K Insurance
Fort Wayne, IN
07.2013 - 06.2014
- Extensive use of copiers, scanners, and fax machines
- Communicate with insured clients and agents through email and the telephone
- Send and receive renewal applications and reminders to insured parties
- Utilize AS400 and Microsoft Office Programs
- Answer and direct calls on a multi-line system
- Provide certificates of insurance, evidence of property, and loss runs
Customer Service Representative
Country Kitchen SweetArt
Fort Wayne, IN
06.2012 - 07.2013
- Answer and direct calls on a multi-line system
- Serve and assist customers, resolve problems
- Handle cash and operate multiple cash registers
Education
Bachelor of Science - Hospitality Management
Ball State University
Muncie, IN05.2012
Skills
- OEM sales and customer service
- Order entry management
- Tribute software expertise
- Microsoft Office applications
Timeline
OEM Customer Advocate
Transmission and Fluid Equipment
02.2016 - Current
Sales Assistant Transmission and Fluid Equipment
Elwood Staffing
11.2015 - 02.2016
Cafeteria Floater
Fort Wayne Community Schools
01.2015 - 09.2015
Underwriter's Assistant
K & K Insurance
07.2013 - 06.2014
Customer Service Representative
Country Kitchen SweetArt
06.2012 - 07.2013
Bachelor of Science - Hospitality Management
Ball State University