Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAYLOR ANTHONY

DETROIT,MI

Summary

Resourceful candidate with over a decade of customer issue resolution, relationship-building expertise, and management experience. Dependable candidate successfully managing multiple priorities and willing to take on added responsibility to achieve company goals.

Overview

10
10
years of professional experience

Work History

Account Manager

ACI Transport
01.2021 - Current
  • Managed multiple accounts, ensuring timely communication and effective problem resolution.
  • Served customers with knowledgeable, friendly assistance at every stage of transport.
  • Successfully resolved escalated issues, preventing further delay while maintaining positive relationships with all parties involved.
  • Assessed customer needs and developed tailored solutions to increase positive customer feedback.
  • Performed daily account reviews to seek out improvement opportunities and ensure continued success.

Logistics Coordinator

ACI Transport
08.2019 - 12.2020
  • Monitored inbound and outbound transport operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Created reports to provide insights into logistics operations and performance.
  • Updated and maintained databases to track shipments and inventory.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Events & Promotions Supervisor

GREEKTOWN CASINO
09.2017 - 04.2018
  • Monitored the performance of ongoing promotions, making adjustments as needed to increase effectiveness.
  • Implemented training programs for new hires to ensure consistency in promotional messaging and tactics.
  • Managed a team of promoters, ensuring consistent performance and professionalism at events.
  • Coordinated special events, driving high attendance and increase guest engagement.
  • Managed day-to-day functions of promotion and marketing departments.
  • Utilized social media and TV to highlight products and services.
  • Attended customer meetings and conferences as company representative.

VIP Representative

GREEKTOWN CASINO
06.2014 - 09.2017
  • Maintained strong knowledge of event schedules and venue details to provide accurate information to guests.
  • Provided timely assistance during emergencies or crises involving VIPs while maintaining discretion and confidentiality.
  • Collaborated with various departments to coordinate special requests and accommodations for VIP guests.
  • Prioritized check-in process for VIPs during promotional events ensuring minimal wait time.
  • Enhanced guest experience by providing personalized service and addressing individual needs.
  • Increased customer satisfaction by consistently delivering attentive service that exceeded expectations.
  • Managed guest complaints with professionalism, resolving issues promptly and effectively.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.

Education

ASSOCIATE OF ARTS - Marketing and Advertising

Oakland Community College
Royal Oak, MI
05.2021

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Documentation And Reporting

Timeline

Account Manager

ACI Transport
01.2021 - Current

Logistics Coordinator

ACI Transport
08.2019 - 12.2020

Events & Promotions Supervisor

GREEKTOWN CASINO
09.2017 - 04.2018

VIP Representative

GREEKTOWN CASINO
06.2014 - 09.2017

ASSOCIATE OF ARTS - Marketing and Advertising

Oakland Community College

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