Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Asbury

Oak Hill,WV

Summary

Results-driven Business Management student with extensive customer service experience and a proven ability to enhance customer satisfaction and drive operational success. Skilled in problem-solving, team collaboration, and delivering high-quality service in fast-paced environments. Passionate about leveraging management principles and hands-on experience to contribute to organizational growth. Excited to bring a strong work ethic and commitment to excellence to a dynamic role upon graduation.

Overview

4
4
years of professional experience

Work History

Guest Services Associate

Adventures on the Gorge
04.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Gave information about area attractions and provided directions.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.

Retail Supervisor

Summit Bechtel Reserve
05.2021 - 08.2023
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.

Caregiver

Village Caregiving
08.2020 - 11.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Bachelor Of Science - Business Management

West Virginia University Institute of Technology
Beckley, WV
05.2025

High School Diploma -

Fayetteville High School
Fayetteville, WV
05.2019

Skills

    Customer Relationship Management

    Team Collaboration and Leadership

    Effective Communication

    Problem-Solving and Decision-Making

    Conflict Resolution

    Time Management

    Process Improvement

    Organizational Skills

    Adaptability

Timeline

Guest Services Associate

Adventures on the Gorge
04.2023 - Current

Retail Supervisor

Summit Bechtel Reserve
05.2021 - 08.2023

Caregiver

Village Caregiving
08.2020 - 11.2021

Bachelor Of Science - Business Management

West Virginia University Institute of Technology

High School Diploma -

Fayetteville High School

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Taylor Asbury