Taylor Ashbrook
Fort Worth ,TX
Summary
Adept at maintaining composure under pressure, I excelled in a fast-paced environment at Chuy's Tex-Mex, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in cash handling and team collaboration, my ability to manage multiple tasks simultaneously led to a significant improvement in service delivery and guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Chuy's Tex-Mex
07.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
To-Go Server
Chuy's Tex-Mex
01.2023 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Hostess
Chuy's Tex-Mex
03.2022 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Education
Tarrant County College District
Fort Worth, TX12.2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
Certification
- TABC
- Texas Food Handlers
Timeline
Waitress
Chuy's Tex-Mex
07.2023 - Current
To-Go Server
Chuy's Tex-Mex
01.2023 - Current
Hostess
Chuy's Tex-Mex
03.2022 - 07.2023
Associate of Arts - Education
Tarrant County College District
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