Taylor Augsburger
El Paso,IL
Summary
Accomplished loan officer and credit analyst dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue, mitigate risk, and cement loyalty.
Highly skilled Bodily Injury Claims Specialist with experience in managing and resolving claims effectively. Strengths include excellent knowledge of insurance policies, investigative techniques, and negotiation tactics that have resulted in successful claim settlements. Have made significant impact by reducing claim costs through strategic negotiations and effective communication with all involved parties.
Overview
11
11
years of professional experience
Work History
Bodily Injury Claims Specialist
State Farm
Bloomington, Illinois
02.2024 - Current
- Investigated bodily injury claims and determined coverage eligibility.
- Negotiated settlements with claimants and attorneys.
- Reviewed insurance policies for applicable coverage limits and exclusions.
- Ensured compliance with state laws governing the handling of personal injury cases.
- Managed relationships with internal stakeholders such as underwriters or risk managers who may be involved in a particular case.
- Assessed medical records, witness statements, and police reports to evaluate liability.
- Resolved complex bodily injury cases involving multiple parties.
Credit Analyst
Heartland Bank And Trust
Bloomington, IL
09.2022 - 09.2023
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Conducted credit reviews on corporations to assess financial conditions.
- Monitored and maintained compliance with internal controls and government regulations.
Commercial Loan Officer
Flanagan State Bank
Flanagan, IL
03.2020 - 09.2022
- Developed and deepened customer relationships by providing exceptional service at all stages of underwriting process.
- Developed prospects for new loans with cold calls each week.
- Handled load of more than 75 customers on rolling basis.
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
- Educated customers on variety of loan products and available credit options.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Identified valuable solutions for customers with credit problems.
- Approved or denied loan applications and explained reasoning behind decisions.
Customer Service Representative
Flanagan State Bank
Flanagan, IL
09.2015 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Commercial Real Estate Intern
Marine Bank
Bloomington, IL
05.2015 - 08.2015
- Acted as intermediary in negotiations between buyers and sellers during closing of sales.
- Maintained knowledge of real estate law, available mortgages and government programs.
- Compared similar properties to determine competitive market price.
- Assisted in financial analysis for commercial real estate projects.
- Prepared cash flows based on historic data and pro forma’s.
Lifeguard /Laborer
El Paso Recreation Department
El Paso, IL
05.2014 - 08.2015
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Landscaped and mowed.
- Prepared the baseball fields and umpired baseball and softball games.
- Assisted in whatever was needed on a daily basis.
Education
Bachelor of Science - Business Administration
Florida Gulf Coast University
Fort Myers, FLHigh School Diploma -
El Paso-Gridley High School
El Paso, ILSkills
- Financial history analysis
- Creditworthiness determination
- Tax liability calculation
- Automated underwriting systems
- Commercial lending
- Mortgage lending
- Loan file maintenance
- Loan processing coordination
- Underwriting
- Analytical and critical thinking
- Property evaluation
- Corporate and individual financial statement analysis
- Personable
- Settlement negotiation
- Claims investigation
- Policy analysis
- Liability assessment
- Risk evaluation
- Relationship building
- Effective communication
Timeline
Bodily Injury Claims Specialist
State Farm
02.2024 - Current
Credit Analyst
Heartland Bank And Trust
09.2022 - 09.2023
Commercial Loan Officer
Flanagan State Bank
03.2020 - 09.2022
Customer Service Representative
Flanagan State Bank
09.2015 - 03.2020
Commercial Real Estate Intern
Marine Bank
05.2015 - 08.2015
Lifeguard /Laborer
El Paso Recreation Department
05.2014 - 08.2015
Bachelor of Science - Business Administration
Florida Gulf Coast University
High School Diploma -
El Paso-Gridley High School