Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Baker

Garrett,IN

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

IT Support Specialist

Glenbrook Automotive
05.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Updated software to safeguard against security flaws.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Delivered onsite technical support for employees.

EXPERIENCE Sales Rep

Verizon
04.2020 - 05.2023
  • Generate sale and help bring in more customers
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Managed inventory to provide customers with access to products in high demand
  • Evaluated customer needs and feedback to drive product and service improvements

Army National Guard

Indiana Army National Guard
02.2017 - 02.2023
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.

Utility Operator

Graphic Packaging
07.2019 - 04.2020
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Completed daily orders with expert picking and packing of shipments.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

Sales Rep

Bravo Wireless
10.2018 - 07.2019
  • Strengthened customer loyalty by being friendly and professional in all interactions.
  • Quoted prices, discussed benefits and redirected questions to overcome objections.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

High School Diploma -

Churubusco High School
Churubusco, IN
06.2017

Skills

  • PROFESSIONAL
  • Google It Support Specialization "Certificate"
  • IT Security: Defense against the digital dark arts "Certificate"
  • Operating Systems and you: Becoming a Power User "Certificate"
  • System administration IT Infrastructure Services "Certificate"
  • Technical Support Fundamentals "Certificate"
  • The Bits and Bytes of Computer Networking "Certificate"
  • Customer Service
  • LANGUAGE
  • English

Timeline

IT Support Specialist

Glenbrook Automotive
05.2023 - Current

EXPERIENCE Sales Rep

Verizon
04.2020 - 05.2023

Utility Operator

Graphic Packaging
07.2019 - 04.2020

Sales Rep

Bravo Wireless
10.2018 - 07.2019

Army National Guard

Indiana Army National Guard
02.2017 - 02.2023

High School Diploma -

Churubusco High School

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Taylor Baker