Taylor Baker
Odenville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
City Market
Kenneth Phillips
Pell City, Alabama
03.2017 - 09.2020
- Server
- Communication skills and hospitality
- Stocking and make tea
- Opener on Sundays (busiest day)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Front of the House
Chick-fil-A
, AL
08.2015 - 03.2017
- Greeted customers upon arrival and provided seating arrangements.
- Maintained cleanliness of the restaurant, including tables, chairs, and floors.
- Ensured customer satisfaction by providing prompt service and quality food items.
- Handled cashiering duties such as taking orders and processing payments.
- Assisted with menu item selection by providing knowledgeable recommendations to customers.
- Organized take-out orders for customers in an efficient manner.
- Provided excellent customer service through friendly interactions with guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored dining room activities to ensure compliance with health regulations and safety standards.
- Performed opening and closing tasks such as cleaning duties, stocking supplies.
- Supported other team members during peak business hours or special events.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Drive through and window experience
Education
High School Diploma -
Ragland
Ragland, AL03-2017
Skills
- Quality Assurance
- Team Management
- Customer Relations
- Analytical and Critical Thinking
- Supervision and leadership
- Organization
- Excellent Communication
- Customer Service
- Problem Resolution
- Active Listening
- Organizational Skills
- Verbal Communication
- Friendly, Positive Attitude
Timeline
City Market
Kenneth Phillips
03.2017 - 09.2020
Front of the House
Chick-fil-A
08.2015 - 03.2017
High School Diploma -
Ragland