Taylor Barnhart Drohan
Madison
Summary
Dedicated professional with over nine years of experience in Starbucks store operations, including five years in leadership roles as Shift Supervisor and Shift Manager. Expertise in partner training and development, ensuring adherence to Starbucks standards. Proven ability to foster a positive store environment while supporting team members on the floor. Committed to enhancing customer satisfaction through personalized service and relationship building.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
Madison
03.2022 - Current
- Delivered outstanding customer service, fostering relationships with partners and customers.
- Educated customers on menu items and coffee culture to enhance their experience.
- Assisted Shift Supervisors by contributing to sales goals and new promotions.
- Executed multiple tasks daily to boost store efficiency.
- Trained new Starbucks Baristas in drink standards, store operations, and hospitality.
Shift Supervisor
Starbucks
Huntsville
07.2019 - 03.2022
- Coached baristas and managers on Starbucks standards by identifying store opportunities.
- Led team of up to 12 baristas during peak hours, ensuring exceptional customer service.
- Observed operational bottlenecks and adjusted workflow to enhance efficiency.
- Managed stock rotation to maintain accurate inventory counts.
- De-escalated conflicts involving customers and baristas to maintain a safe environment.
Barista
Starbucks
Huntsville
10.2018 - 07.2019
- Delivered exceptional customer service in high-pressure settings, fostering relationships with partners and customers.
- Educated customers on menu items and coffee culture to enhance their experience.
- Supported Shift Managers in achieving sales goals and implementing promotions.
- Managed multiple tasks simultaneously to boost overall store efficiency.
- Trained new Baristas on operational procedures, drink standards, and hospitality.
Shift Manager
Starbucks
Pittsfield
03.2017 - 10.2018
- Identified store opportunities and coached baristas and managers on Starbucks standards.
- Led team of up to 10 baristas during peak hours, ensuring exceptional customer service.
- Monitored operational bottlenecks, implementing adjustments to optimize workflow.
- Managed inventory counts, placements, and order accuracy to maintain stock levels.
- Conducted interviews and hired baristas for peak seasons to ensure adequate staffing.
Shift Manager
Starbucks
Hopkinton
11.2016 - 03.2017
- Coached baristas and managers on Starbucks standards to enhance operational performance.
- Led a team of up to 10 baristas during peak hours, ensuring exceptional customer service.
- Identified bottlenecks and adjusted workflows to improve efficiency.
- Maintained accurate inventory counts through proper stock rotation.
Barista
Starbucks
Hopkinton
06.2016 - 11.2016
- Delivered exceptional customer service in fast-paced environment, fostering strong relationships with partners and customers.
- Educated customers on menu items and coffee culture to enhance overall experience.
- Assisted Shift Managers in achieving sales goals, implementing new promotions, and optimizing store operations.
- Executed multiple tasks concurrently to boost store efficiency.
- Trained new Starbucks Baristas on operational standards, drink preparation, and hospitality practices.
Education
High School Diploma -
Hyde Park High School
Austin, TX05-2012
Some College (No Degree) - Business Management
Arizona State University
Tempe, AZSkills
- Beverage preparation
- Multitasking efficiency
- Fast-paced environment adaptability
- Point of sale operation
- Quality control measures
- Hospitality and accommodation
Timeline
Barista
Starbucks
03.2022 - Current
Shift Supervisor
Starbucks
07.2019 - 03.2022
Barista
Starbucks
10.2018 - 07.2019
Shift Manager
Starbucks
03.2017 - 10.2018
Shift Manager
Starbucks
11.2016 - 03.2017
Barista
Starbucks
06.2016 - 11.2016
High School Diploma -
Hyde Park High School
Some College (No Degree) - Business Management
Arizona State University