Taylor Belle

• Met customer call guidelines for service levels, handle time and productivity.
• Enhanced customer satisfaction by resolving complex issues promptly and professionally.

Assisted callers with setting up covid vaccines.

Assisted callers with applying for covid relief fund through OTDA.

• Investigated and resolved customer inquiries and complaints quickly.
• Implemented and developed customer service training processes.

• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Spoke with doctors and nurses to make sure we had the information needed so that pharmacists were able to fill patient's prescriptions.

• Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
• Maintained patient confidentiality and safeguarded medical records to avoid information breaches.
• Verified eligibility and compliance with authorization requirements for service providers.