Kaitlyn Lynch
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alliance One
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Academy Sports And Outdoors
04.2023 - 09.2023
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
Bath & Body Works
09.2022 - 03.2023
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Merchandise Cast Member
Walt Disney World Resort-College Internship
05.2022 - 08.2022
- Maintained visual appeal of store displays by regularly updating and refreshing merchandise arrangements according to company guidelines.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Demonstrated strong knowledge of products, making informed recommendations to meet customer needs.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Maximized efficiency at checkout stations by mastering point-of-sale systems and handling customer transactions quickly and accurately.
- Handled cash transactions accurately while employing excellent customer service techniques for positive experiences.
Sales Associate
Bath & Body Works
04.2021 - 04.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Nursing/Criminal Justice
Bethune - Cookman University
Daytona Beach, FLHigh School Diploma -
Lake Nona High School
Orlando, FL05.2020
Skills
Customer Service
Complaint Handling
Professional telephone demeanor
Following scripts
Key holder experience
Payment Processing
Money handling abilities
Calm Under Pressure
Timeline
Customer Service Representative
Alliance One
10.2023 - Current
Cashier
Academy Sports And Outdoors
04.2023 - 09.2023
Sales Associate
Bath & Body Works
09.2022 - 03.2023
Merchandise Cast Member
Walt Disney World Resort-College Internship
05.2022 - 08.2022
Sales Associate
Bath & Body Works
04.2021 - 04.2022
No Degree - Nursing/Criminal Justice
Bethune - Cookman University
High School Diploma -
Lake Nona High School
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