Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Taylor Bills

Taylor Bills

Heber,UT

Summary

Recent college graduate looking for a career change. Proven track record with many years of in-depth troubleshooting; showcasing persistence, patience, and decision making skills. Excellent written and verbal communication skills for both client facing and internal resolutions. Expert ability to learn on the fly and adapt to any given situation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Manager

ATI of America
01.2024 - Current
  • Lead team of 4 to ensure clients were accurately assisted remotely and on-site; clearly communicated with to set expectation for cost and timeframe for scheduling.
  • Oversaw the setup of equipment prior to onsite installation. Equipment included high end residential network equipment, home automation controllers, smarthome clients, etc.
  • Oversaw inventory for all technicians and stock parts for my department.
  • Monitored team performance, implemented quarterly reviews, and provided training to all positions.
  • Met with all clients after their full scale installation was complete to provide onboarding for aftercare methods.
  • Oversaw the follow through of multiple tiers of Service Level Agreements (SLAs)

Service Technician

ATI of America
06.2020 - 01.2024
  • Worked with clients on-site to ensure timely and effective resolution to smarthome technology issues in their homes. 3-6 appointments daily.
  • Followed company processes to resolve issues and provide alternative solutions in the case of faulty equipment.
  • Responsible for assigned vehicle's inventory.
  • Completed trainings from several home automation vendors.
  • Installed and setup medium to large scale home networks, home automation systems, and smart devices.

Install Technician

ATI of America
09.2019 - 06.2020
  • Installed smart homes through all phases including trim, pre-install, rack install, final install, and room by room QC walkthrough.
  • Troubleshot, diagnosed, and resolved issues that rose during QC testing.
  • Participated in weekly best practice meetings.
  • Completed vendor trainings.
  • Handled weekly and quarterly inventory for assigned vehicle.

Education

Bachelor of Science - Cyber Security

Utah State University
Logan, UT
05-2025

Skills

  • In-depth troubleshooting
  • Creative problem solving
  • Interpersonal communication
  • Culture development
  • Persistence and patience
  • Teaching and management

Accomplishments

  • Deans List - USU Summer 2024

Certification

  • CompTIA Network+ - In Progress
  • CompTIA Security+ - In Progress

Timeline

Service Manager

ATI of America
01.2024 - Current

Service Technician

ATI of America
06.2020 - 01.2024

Install Technician

ATI of America
09.2019 - 06.2020

Bachelor of Science - Cyber Security

Utah State University

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Taylor Bills