Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Booker

Carol Stream,IL

Summary

Proven Front Desk Manager with a track record of enhancing customer satisfaction and retention at Caputos through expert problem-solving and exceptional customer service skills. Trained and mentored staff, improving performance and fostering professional growth. Achieved significant improvements in guest service efficiency and safety compliance.

Overview

1
1
year of professional experience

Work History

Front Desk Manager

Caputos
04.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Food Server

Chili's Bar and Grill
04.2023 - 03.2024
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Education

High School Diploma -

Wheaton North High School
701 W Thomas Rd, Wheaton IL 60187
05.2021

Skills

  • Customer Service
  • Check-in and Check-out Procedures
  • Problem-solving skills
  • Problem-Solving

Timeline

Front Desk Manager

Caputos
04.2024 - Current

Food Server

Chili's Bar and Grill
04.2023 - 03.2024

High School Diploma -

Wheaton North High School

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Taylor Booker