Taylor Boston
Houston,TX
Summary
Versatile and motivated professional with focus on individual and group needs across multiple departments. Skilled in cultivating positive and strategic relationships at all levels. Proficient in employing constant communication, patience and positive reinforcement in individual and team efforts to deliver exceptional, data driven results. Eager to apply Education, Operations and Administrative processes into a role that creates a successful, high-energy and vibrant working environment.
Overview
7
7
years of professional experience
Work History
Teacher
KIPP Nexus Primary School
10.2023 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Created a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Increased student literacy rates 25% by implementing targeted reading strategies in individualized instruction plans and small groups.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Senior Operations Administrator
Fed Ex Ground
10.2022 - 08.2023
- Drafted, developed, established and implemented short and long-term organizational goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Directed warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Tracked company equipment, tools and technology to manage inventory.
- Established department goals, aligning them with company objectives, and ensured timely achievement of milestones.
- Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
Cold Chain Specialist
Harris Health System, Lyndon B. Johnson Hospital
11.2019 - 01.2022
- Developed strong client relationships through consistent communication and attentive service.
- Responsible for creating courier routes to improve delivery efficiency, time management and integrity of sensitive materials transported daily.
- Frequently inspected vehicles and production areas to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Maintained warehouse inventory for more than forty facilities; including fleet.
- Tracked and maintained changes in corresponding system to keep records current and accurate.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Billing Specialist
Alliance Health Sciences
02.2017 - 10.2019
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Consulted with patients, insurance companies, and billing personnel to create and post bills, obtain payments and update the corresponding system.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Created improved filing system to maintain secure client data for more than twenty client facilities.
- Prepared and distributed office communications such as memos, invoices, and reports via email, fax or face to face.
Education
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Houston, TX08.2016
Skills
- Critical Thinking
- Collaborative Learning
- Schedule Management
- Problem-Solving
- Operational Excellence
- Quality Assurance
- Data Tracking
- Process Improvement
Timeline
Teacher
KIPP Nexus Primary School
10.2023 - Current
Senior Operations Administrator
Fed Ex Ground
10.2022 - 08.2023
Cold Chain Specialist
Harris Health System, Lyndon B. Johnson Hospital
11.2019 - 01.2022
Billing Specialist
Alliance Health Sciences
02.2017 - 10.2019
Bachelor of Science - Criminal Justice
University of Houston - Downtown
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