Taylor Braddock
Los Angeles,CA
Summary
Personable and organized individual with strong capacity for managing diverse administrative tasks and providing exceptional community service. Possesses solid understanding of municipal procedures, coupled with proficiency in document management and data entry. Committed to contributing positively to community operations through attentive service and effective administrative support.
Overview
13
13
years of professional experience
Work History
Community Operations
Uber
02.2022 - Current
- Led a team that managed cross-functional stockholding relationships across the region
- Prioritized analyzing metrics to help improve drivers' ride requests throughout the greater Los Angeles area
- Drove home initiatives to better operational efficiency and customer satisfaction
Front and Back House Manager
Lemonade Restaurant Group
05.2017 - 04.2020
- Managed a team of associates, completing all scheduling and new hire training
- Utilized excellent communication and interpersonal skills to resolve customer issues
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates
Marketing Representative
Semper Solaris Construction Inc.
01.2016 - 03.2020
- Executed direct sales within a large territory in the Philadelphia deregulation market
- Carefully developed and managed sales teams of6 additional representatives
- Established professional salesmanship skills through marketing and front line sales experience
- Exceeded daily sales goals of acquiring over10 accounts a day
Restaurant Waiter/ Hostess
El Poquito
05.2013 - 10.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered phone calls, effectively booking reservations for intimate and larger parties.
- Monitored restaurant activity for flow and seating.
- Answered customers' questions, recommended items, and recorded order information.
Nutrition Services Associate
Sodexo
01.2012 - 03.2013
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Prepared weekly menu and meal plans, ensuring all patients were served appropriately
- Collaborated with a team of associates to enforce and maintain health code standards
- Handled all cash register opening and closing procedures and reporting
Education
AA - Biology with a Minor in Media Studies
Bennett College for Women
Greensboro, NCSkills
- Excellent communication
- Excellent organizational ability
- Management and development
- Multitasking
- Microsoft Word, Excel, PowerPoint, and Outlook
- Quickly adapting to new circumstances
- Team work
- Project initiation
- Social media marketing
- Creating financial statements
- Fact-checking
- Adobe Photoshop and InDesign
LANGUAGES
English
Timeline
Community Operations
Uber
02.2022 - Current
Front and Back House Manager
Lemonade Restaurant Group
05.2017 - 04.2020
Marketing Representative
Semper Solaris Construction Inc.
01.2016 - 03.2020
Restaurant Waiter/ Hostess
El Poquito
05.2013 - 10.2015
Nutrition Services Associate
Sodexo
01.2012 - 03.2013
AA - Biology with a Minor in Media Studies
Bennett College for Women
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