Taylor Bradley
San Antonio,TX
Summary
Customer obsessed professional skilled in delivering exceptional customer service and fostering teamwork. Experienced in troubleshooting technical inquiries and leveraging CRM tools to optimize customer interactions. Committed to enhancing customer experiences and driving operational efficiency across departments.
Overview
8
8
years of professional experience
Work History
Customer Experience Advocate
Disney
03.2024 - Current
- Go-to person for enhancing a positive customer experience via chat/phone by effectively resolving streaming/technical inquiries and issues through multiple channels.
- Collaborating with different teams to pilot systems such as Salesforce, NiCE, and products we use in our day-to-day.
- Served as a liaison between customers and internal teams, ensuring seamless communication throughout the resolution process.
- Accomplished making Magic Maker at least 3 times in one year
Customer Support Specialist
Amazon/Fabric.com INC
08.2018 - 01.2024
- Resolved customer inquiries through chat/phone/email making sure to give a unique customer service experience to individuals
- Provided knowledge and support on different fabrics to assist customers on their purchases for their next creative project
- Collaborated across different departments such as Marketing, warehouse, and accounting to ensure a seamless experience for the customer
- Reached a level at my company where I was able to oversee some of my team members by assigning backend tasks to assist our warehouse team in getting orders fulfilled by reaching out to customers whose purchase orders needed editing
Education
High School Diploma -
Douglas MacArthur HS
San Antonio, TXSkills
- 10 years of Call center experience
- Proficiency in MS, Excel, Word, and Google Docs
- Familiarity with digital streaming services and devices
- Salesforce and Nice in-contact
- Trend monitoring
- Team collaboration
Accomplishments
- Achieved making the Magic Maker list at least 3 times within one year
- Collaborated with teams in the development of bringing in AI to assist with making our day-to-day tasks and systems a better working experience
Timeline
Customer Experience Advocate
Disney
03.2024 - Current
Customer Support Specialist
Amazon/Fabric.com INC
08.2018 - 01.2024
High School Diploma -
Douglas MacArthur HS