Taylor Britzius
Tempe,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Ambassador, Guest Services
ProEm
Phoenix, AZ
12.2023 - Current
- Developed relationships with key stakeholders to enhance customer experience.
- Participated in training sessions related to hospitality management topics.
- Assisted in developing promotional materials for upcoming events or activities hosted by the organization.
- Provided information about the services, events and facilities available to visitors.
- Assisted in resolving any issues that arose during a guest's stay or visit.
Event Host
Fat Cats
Queen Creek, AZ
05.2023 - 03.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Coordinated with vendors to ensure proper delivery of services.
- Assisted with setting up chairs, tables, decorations, and other event materials.
- Handled customer inquiries and complaints in a professional manner.
Guest Service Representative
TopGolf
Gilbert, AZ
03.2021 - 08.2022
- Assisted guests with check-ins and check-outs in a timely manner.
- Gave advice to golfers on how to play certain games.
- Provided detailed knowledge of the rules of the game, etiquette and safety regulations.
- Organized bag drops before each round and cleaned clubs afterward.
- Communicated effectively with golfers regarding their needs and expectations.
Skills
- Professional Appearance
- Strong Work Ethic
- Flexible Schedule
- POS Systems
- Professional Demeanor
- Organizational Skills
- Service Upselling
- Customer service expertise
Timeline
Ambassador, Guest Services
ProEm
12.2023 - Current
Event Host
Fat Cats
05.2023 - 03.2024
Guest Service Representative
TopGolf
03.2021 - 08.2022
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