Rocio Hernandez
Falls Church,VA
Summary
Great interpersonal skills with many years of customer service experience. Ability to work under pressure and being always dedicated to all job assignments and duties. Capable of delivering excellent client service and provide team support by being detail oriented, timely, and efficient. Computer literate, experienced with programs such as Microsoft Word, Google Suite, Outlook, and PowerPoint.
Overview
4
4
years of professional experience
Work History
Ambassador, Guest Services
Aparium Hotel Group
Alexandria, VA
06.2024 - Current
- Managed front desk operations such as registering new arrivals, assigning rooms, issuing keys and cards.
- Utilized reservation software to manage bookings, room availability, processing guest payments and refunds
- Responded to guest inquiries via phone and email, maintaining a high standard of professionalism.
- Manage reservations through third-party websites like Booking.com, Expedia, and HotelTonight, ensuring accurate booking details and prompt follow-up with guests.
Patient Care Coordinator
Amerimmune Clinic
McLean, Virginia
07.2022 - 05.2023
- Documented patient visits by faxing initial evaluations, discharge summaries and notes to appropriate physician
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing
- Managed registration desk by answering telephones and transferring calls to designated department
- Supported patient service needs by coordinating efficient referrals for additional resources
- Maintaining patient charts and electronic medical records
- Scheduling patient appointments through phone calls, email, and online appointment requests
Optometric Technician
Dr. Gedamu & associates
Fairfax, Virginia
01.2021 - 06.2022
- Performed patient scheduling and acted as the first contact for incoming patients
- Performed routine tests such as auto refractions, eye pressure checks, retina photos
- Assisted optometrist with conducting examinations, documenting findings and processing paperwork
- Prepared for upcoming appointments by pulling charts, preauthorizing insurance, and readying paperwork
- Completed autorefraction, lensometry and tonometry
- Improved outcomes by educating patients about how to use and care for corrective lenses
Education
Bachelor of Arts - Global Affairs
George Mason University
Fairfax, Virginia12-2027
Some College (No Degree) - Elementary Education And Teaching
Virginia Commonwealth University
Richmond, VASkills
- Calendar Management
- Customer Relations
- Project Coordination
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Ambassador, Guest Services
Aparium Hotel Group
06.2024 - Current
Patient Care Coordinator
Amerimmune Clinic
07.2022 - 05.2023
Optometric Technician
Dr. Gedamu & associates
01.2021 - 06.2022
Bachelor of Arts - Global Affairs
George Mason University
Some College (No Degree) - Elementary Education And Teaching
Virginia Commonwealth University
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