NIA SIMS
Chicago,IL
Overview
10
10
years of professional experience
Work History
Ambassador, Guest Services
CLEAR
10.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for faster service, improving overall guest experience.
- Developed strong rapport with guests, fostering a welcoming atmosphere and encouraging repeat business.
- Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following all security and safety protocols at all times
- Provide exceptional customer service, engaging with members, potential customers, and general travelers
- Drive membership enrollments by engaging travelers and selling them the benefits of CLEAR
Salon - Beauty Salon Manager
Riverdale
10.2016 - Current
- Maintained general appointment calendar and set shift schedules
- Achieved personal sales goals by upselling products to meet individual needs
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention
- Oversaw salon employee performance, facility cleanliness, and sales.
Service Assistant
Fletcher Jones Audi
05.2023 - 10.2023
- Improved customer satisfaction by providing timely and efficient service assistance.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Increased sales by offering personalized recommendations based on customer needs.
- Over seen customer keys lock box
- Liaison between Customer &advisor
- Provided exceptional support for various departments, ensuring smooth daily operations.
Amazon - Associate
Chicago
10.2019 - 03.2023
- Promoted business through marketing initiatives and use of social media
- Identified customer needs and wants to enhance customer experiences and boost sales
- Used in-store system to locate inventory and place special orders for customers
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Generated sales reports and presentations for senior management.
ASM Fashion Intern
Chicago
01.2014 - 08.2019
- Coordinate Fashion shows
- Collaborated with stylists and photographers to create creative fashion campaigns
- Assisted with designing through CAD and sketching
- Followed market trends and research to establish innovative product offerings for consumers.
Education
Associate Of General Studies -
Thornwood High School
05.2019
Skills
- Time Management
- Corporate Social Responsibility
- Streaming Media
- Customer Loyalty
- Passenger Assistance
- Excellent Interpersonal Skills
- Effective Problem Solving
- Attention to detail
- Boarding process efficiency
- Emergency response readiness
- Check-in procedures mastery
- Security Protocols
- Threat Assessment
- Decision Making
- Multitasking Abilities
Timeline
Ambassador, Guest Services
CLEAR
10.2023 - Current
Service Assistant
Fletcher Jones Audi
05.2023 - 10.2023
Amazon - Associate
Chicago
10.2019 - 03.2023
Salon - Beauty Salon Manager
Riverdale
10.2016 - Current
ASM Fashion Intern
Chicago
01.2014 - 08.2019
Associate Of General Studies -
Thornwood High School
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