Devin Sima
Hinckley,OH
Summary
Dynamic leader with proven success in operations coordination and customer engagement at Cleveland Browns. Excelled in team management and leveraging technology for enhanced guest experiences. Demonstrated ability to increase company visibility and foster positive relationships, showcasing effective networking ability and a results-driven approach. Skilled in CPR, showcasing a balance of hard and soft skills.
Overview
2
2
years of professional experience
Work History
Ambassador, Guest Services
Cleveland Browns
Cleveland, OH
08.2022 - Current
- Managed front gate operations, engaging with fans and utilizing iPads for seamless stadium entry.
- Enrolled guests into our program using facial recognition technology.
- Facilitated seamless guest entry by managing gate lines and iPad check-ins.
- Engaged with potential clients by distributing enrollment cards to increase company visibility.
- Operated in a collaborative team environment to handle tasks and address guest concerns.
Operations Specialist
Kent State, Recreation and Wellness Services
Kent, OH
08.2023 - 12.2024
- Managed employee performance and ensured safety protocols were followed at Kent State University rec center.
- Worked directly with the operations supervisor to ensure timely completion of daily operational tasks.
- Managed front desk operations, providing exceptional customer service to patrons.
- Achieved CPR certification to provide proper care and emergency response for patrons.
- Coordinated with various departments to streamline operations and enhance workflow.
- Established and maintained positive relationships with patrons, creating a welcoming atmosphere.
Education
High School Diploma -
Highland Highschool
Medina, OH04-2021
BBA - Business Management
Kent State University
Kent, OH12-2024
Skills
- Customer engagement
- Team management
- Experience in leadership
- Operations coordination
- Risk mitigation
- Effective Networking Ability
References
References available upon request.
Timeline
Operations Specialist
Kent State, Recreation and Wellness Services
08.2023 - 12.2024
Ambassador, Guest Services
Cleveland Browns
08.2022 - Current
High School Diploma -
Highland Highschool
BBA - Business Management
Kent State University
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