Overview
Work History
Education
Skills
Timeline
Generic

Taylor Brock

Overview

9
9
years of professional experience

Work History

Centralized Support Representative

Progressive
02.2024 - Current
  • Utilized Progressive's databases and systems to retrieve claim information on a daily basis, including ClaimPro, RightFax and EFF.
  • Followed established procedures to ensure documents are sent to the appropriate claim and file owner
  • Processed digital media such as CDs and thumb drives to assign documents to correct claim
  • Shift between various tasks throughout day to ensure work is processed in a timely manner
  • Maintaining an accurate performance or task tracking reports for management review
  • Assisting in onboarding for transition of new members to the team regularly

Mixologist

Chagrin Tavern
03.2023 - Current
  • Studied and memorized 80+ custom and popular cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guests
  • Handled and processed more than $5,000+ in transactions per shift including credit, debit and cash payments
  • Demonstrated exceptional customer service and communication skills when dealing with customers
  • Maintained an organized and clean work area, ensuring cleanliness and safety standards were met

Mixologist

Happy Moose Mentor
12.2017 - 05.2022
  • Work well independently and as part of a team in a fastpaced environment
  • Coordinated with wait-staff, kitchen, and managers to make sure each guest was satisfied with their service
  • Swiftly and gently addressed any customer complaints, or concerns, escalating it to management when necessary
  • Demonstrated success in creating and executing promotions and events to help increase sales and revenue

Customer Service Representative

Marcs
11.2015 - 03.2017
  • Answered incoming customer inquiries in a friendly and professional manner, providing accurate and complete information
  • Resolved customer complaints and escalated issues to management when necessary
  • Processed orders, forms, and applications
  • Communicated regularly with the customer service team to ensure customer satisfaction goals are met

Education

Some College (No Degree) -

Kent State University
Kent, OH

High School Diploma -

North High School
05-2016

Skills

  • Critical Thinker
  • Adaptability
  • Interpersonal
  • Communication

Timeline

Centralized Support Representative

Progressive
02.2024 - Current

Mixologist

Chagrin Tavern
03.2023 - Current

Mixologist

Happy Moose Mentor
12.2017 - 05.2022

Customer Service Representative

Marcs
11.2015 - 03.2017

Some College (No Degree) -

Kent State University

High School Diploma -

North High School

Similar Profiles

CREATE PROFILE
Taylor Brock