Taylor Brock
Overview
9
9
years of professional experience
Work History
Centralized Support Representative
Progressive
02.2024 - Current
- Utilized Progressive's databases and systems to retrieve claim information on a daily basis, including ClaimPro, RightFax and EFF.
- Followed established procedures to ensure documents are sent to the appropriate claim and file owner
- Processed digital media such as CDs and thumb drives to assign documents to correct claim
- Shift between various tasks throughout day to ensure work is processed in a timely manner
- Maintaining an accurate performance or task tracking reports for management review
- Assisting in onboarding for transition of new members to the team regularly
Mixologist
Chagrin Tavern
03.2023 - Current
- Studied and memorized 80+ custom and popular cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guests
- Handled and processed more than $5,000+ in transactions per shift including credit, debit and cash payments
- Demonstrated exceptional customer service and communication skills when dealing with customers
- Maintained an organized and clean work area, ensuring cleanliness and safety standards were met
Mixologist
Happy Moose Mentor
12.2017 - 05.2022
- Work well independently and as part of a team in a fastpaced environment
- Coordinated with wait-staff, kitchen, and managers to make sure each guest was satisfied with their service
- Swiftly and gently addressed any customer complaints, or concerns, escalating it to management when necessary
- Demonstrated success in creating and executing promotions and events to help increase sales and revenue
Customer Service Representative
Marcs
11.2015 - 03.2017
- Answered incoming customer inquiries in a friendly and professional manner, providing accurate and complete information
- Resolved customer complaints and escalated issues to management when necessary
- Processed orders, forms, and applications
- Communicated regularly with the customer service team to ensure customer satisfaction goals are met
Education
Some College (No Degree) -
Kent State University
Kent, OHHigh School Diploma -
North High School
05-2016
Skills
- Critical Thinker
- Adaptability
- Interpersonal
- Communication
Timeline
Centralized Support Representative
Progressive
02.2024 - Current
Mixologist
Chagrin Tavern
03.2023 - Current
Mixologist
Happy Moose Mentor
12.2017 - 05.2022
Customer Service Representative
Marcs
11.2015 - 03.2017
Some College (No Degree) -
Kent State University
High School Diploma -
North High School