LaShonte Scott
Phoenix,USA
Summary
Detail-oriented and skilled customer service representative with a proven track record in delivering exceptional customer service. Possessing a strong background in the field, committed to exceeding customer expectations and ensuring their satisfaction. With a keen eye for detail, consistently providing accurate and efficient solutions to customer inquiries and concerns. Dedicated to maintaining positive relationships with customers, striving to create a personalized experience that leaves a lasting impression.
Overview
12
12
years of professional experience
Work History
Centralized Support Representative
One Medical
Tempe, AZ, USA
09.2024 - 01.2025
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Streamlined support processes for increased efficiency and improved response times.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
Technical Support
Circle K Corporate
Tempe, AZ, USA
05.2024 - 08.2024
- Provided technical support to users via phone and email, troubleshooting the Circle K mobile application
- Identified and resolved network connectivity issues for users
- Managed a ticketing system to track and prioritize technical support requests
- Documented troubleshooting steps and solutions for future reference
Customer Service Advocate
Toyota Financial Services
Chandler, AZ, USA
06.2023 - 04.2024
- Handled customer inquiries and complaints in a timely and professional manner
- Managed escalated customer concerns and ensured customer satisfaction
- Assisted customers with billing inquiries and contract terms on vehicle purchases and leases
- Developed strong relationships with customers and increased customer loyalty
Student Financial Services
ISSA International Sports Science Association
Phoenix, AZ, USA
04.2021 - 05.2023
- Managed student accounts and handled billing inquiries in a fast-paced financial services collections department
- Participated in training sessions to stay current on department policies and procedures
- Demonstrated excellent communication skills, while staying engaged with our customers
Customer Support Specialist
Wells Fargo
Chandler, AZ
09.2018 - 11.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Fraud Prevention Representative
PayPal
Chandler, AZ
07.2013 - 08.2018
- Conducted comprehensive audits on flagged transactions, verifying legitimacy or uncovering discrepancies that warrant additional scrutiny.
- Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
- Contributed significantly to the continuous improvement of risk assessment processes through regular analysis of existing procedures and suggesting areas for enhancement.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
Education
N/A - Business Administration
Glendale Community College
GlendaleHigh School Diploma -
South Mountain High
Phoenix, AZ05.1995
Skills
- Communication
- Problem-solving
- Negotiation
- Adaptability
Certifications Courses
- Certified Personal Trainer
- Certified Group Exercise Instructor
- Online Certification Coach
- CPR/AED National CPR Foundation - Infant-Child-Adult
Timeline
Centralized Support Representative
One Medical
09.2024 - 01.2025
Technical Support
Circle K Corporate
05.2024 - 08.2024
Customer Service Advocate
Toyota Financial Services
06.2023 - 04.2024
Student Financial Services
ISSA International Sports Science Association
04.2021 - 05.2023
Customer Support Specialist
Wells Fargo
09.2018 - 11.2020
Fraud Prevention Representative
PayPal
07.2013 - 08.2018
High School Diploma -
South Mountain High
N/A - Business Administration
Glendale Community College