Taylor Brook
Madison,WI
Summary
Enthusiastic and reliable professional who provides excellent customer service and creates memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and a positive attitude in stressful situations and high-volume environments. Skilled in maintaining smooth operations, ensuring timely service, and supporting kitchen and waitstaff with efficiency. Strong focus on teamwork and adaptability.
Overview
4
4
years of professional experience
Work History
Expo Runner
River Ranch Lodge and Restaurant
12.2020 - Current
- Delivered food orders from the kitchen to customers' tables.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Developed strong communication skills collaborating with front-of-house and back-of-house teams.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
Restaurant Busser
River Ranch Lodge and Restaurant
06.2020 - Current
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
Restaurant Hostess
Jake's On The Lake
03.2021 - 08.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Greeted customers warmly upon arrival and provided a friendly presence throughout the dining experience.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties.
Education
Bachelor of Science - Nursing
Univeristy of Wisconsin- Madison
Madison, WI05.2026
Skills
- Quick Learner
- Punctual and Reliable
- Strong Work Ethic
- Customer Service
- High-volume dining
Timeline
Restaurant Hostess
Jake's On The Lake
03.2021 - 08.2022
Expo Runner
River Ranch Lodge and Restaurant
12.2020 - Current
Restaurant Busser
River Ranch Lodge and Restaurant
06.2020 - Current
Bachelor of Science - Nursing
Univeristy of Wisconsin- Madison
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