Taylor Brunelle
Virginia Beach,VA
Overview
8
8
years of professional experience
Work History
Team Leader
Planet Fitness
Virginia Beach, VA
05.2024 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Applied wax and polish to floors for a polished and professional look.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Conducted routine inspections of lobby area to ensure cleanliness and orderliness.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Manager
Surge Trampoline Park
Virginia Beach, VA
04.2024 - 11.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Coordinated setup and breakdown of party decorations and supplies.
- Supervised activities to maintain safety and enjoyment for participants.
- Managed food and beverage service during events to keep guests satisfied.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
Front Desk Receptionist
Blue Horseshoe Tattoo
Virginia Beach, VA
05.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and cleaned the shops to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Processed customer orders and accurately handled payment transactions
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Counted money in drawers at beginning and end of each shift
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors
- Emptied trashcans and transported waste to collection areas
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation
Server
CP Shuckers Cafe & Raw Bar
Virginia Beach, VA
08.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Server
Murphy Irish Pub
Virginia Beach, VA
01.2021 - 06.2021
Cashier Team Lead
Tropical Smoothie
Virginia Beach, VA
12.2016 - 05.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Assisted customers by taking their orders
- Processed both cash and card purchases and returns
Education
International Business Economics -
Tidewater Community College
Norfolk, VA03.2023
Diploma -
Frank W. Cox High School
Virginia Beach, VA05.2019
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Office Organization
- Front Office Management
- Sales
- Cooking
- Cash Register
- Phone calls
- Billing
- Cleaning
Timeline
Team Leader
Planet Fitness
05.2024 - 01.2025
Front Desk Receptionist
Blue Horseshoe Tattoo
05.2024 - 08.2024
Manager
Surge Trampoline Park
04.2024 - 11.2024
Server
CP Shuckers Cafe & Raw Bar
08.2021 - 01.2022
Server
Murphy Irish Pub
01.2021 - 06.2021
Cashier Team Lead
Tropical Smoothie
12.2016 - 05.2017
International Business Economics -
Tidewater Community College
Diploma -
Frank W. Cox High School