Taylor Caldwell
Florence,AL
Summary
Highly motivated and results-driven professional with a proven track record of consistently achieving outstanding performance. Recognized as the top-performing employee in the office, awarded the prestigious 'Office of the Month' title every month during tenure. Honored with the Summer Sales Award and consistently maintained the lowest delinquency rate. Instrumental in leading the branch to become the top branch in the state and achieve a remarkable ranking of twenty-fourth nationally. Committed to delivering exceptional results and driving organizational success through a strong work ethic and dedication.
Overview
7
7
years of professional experience
Work History
Branch Manager
Tower Loan
Athens, AL
01.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Fraud Prevention Representative
U.S. Bank
08.2022 - Current
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
- Investigated potential fraud cases, collected evidence, and reported findings to management.
- Verified customer information against existing records to detect discrepancies or inconsistencies.
Human Resources Manager
AMC Theatres
Florence, AL
01.2020 - 05.2022
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
Sales Manager
Alabama Title Loans
Florence, AL
01.2019 - 02.2020
- Identified and developed new markets for products or services.
- Created and presented monthly reports to management on sales performance.
- Established relationships with key clients, while maintaining existing customer base.
Sales Representative
Southern Broadcasting
Corinth, MS
06.2017 - 06.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Education
Bachelor of Arts - English Literature
Blue Mountain College
Blue Mountain, MS05.2023
Skills
- Business Consulting
- Trained in Word, Excel, PowerPoint, Avaya, Gsuite, & Teams
- Account Information Review
- Effective Communication
- Report Writing
- Verbal and Written Communication
- Financial Data Analysis
- Time Management
Proficient in MS Office
Employee Development
Project Management
Banking
Human resources knowledge
Timeline
Branch Manager
Tower Loan
01.2024 - Current
Fraud Prevention Representative
U.S. Bank
08.2022 - Current
Human Resources Manager
AMC Theatres
01.2020 - 05.2022
Sales Manager
Alabama Title Loans
01.2019 - 02.2020
Sales Representative
Southern Broadcasting
06.2017 - 06.2019
Bachelor of Arts - English Literature
Blue Mountain College