Hi, I’m
Taylor Carlson
Company Manager
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Analytical-thinker and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
years of professional experience
Work History
BalletTucson, AZ
Manager
10.2022 - Current
Job overview
- Manage and cultivate relationships with current and future subscribers to increase retention and ticket sales
- Create and deploy segmented email marketing campaigns using Flodesk for event promotion and subscriber engagement
- Analyze ticket sales and financial data to present insights and recommendations to marketing team and board members
- Manage the subscriber CRM, ensuring accurate and up-to-date information and segments to inform targeted marketing and engagement efforts
- Provide customer service to patrons and artists by promptly and effectively addressing inquiries via phone and email
- Process and manage invoices and contracts for expenses related to company operations.
EF English Live
ESL Instructor Remote
08.2015 - 10.2022
Job overview
- Taught one-on-one and group ESL lessons utilizing a range of skill-building activities for speaking, writing, reading and listening
- Created and presented various trainings for professional situations including business presentations, sales pitches, and informal meetings
- Proofread official documents including emails, business cards, resumes, business presentations and letters.
- Provided same-day personalized feedback reports for each student with follow-up materials and lesson notes.
Old Pueblo Gymnastics AcademyTucson, AZ
Lead Instructor
10.2016 - Current
Job overview
- Teach group gymnastics and ballet classes to children ages 3 to 18
- Developed and augmented existing curriculum and multi-year learning pathways to students of differing learning modalities
- Collaborate with other instructors to ensure students are progressing across multiple activity types.
Breakout StudiosTucson, AZ
Dance Instructor
02.2020 - Current
Job overview
- Instruct group and private ballet classes to adults ranging in age from 18 to 70, and skill levels from novice to advanced
- Provide individualized feedback and methods to foster student progression
- Record and produce coursework for online distribution via Patreon and YouTube.
Professional Ballet Dancer
09.2014 - 04.2019
Education
Indiana University BloomingtonBloomington, IN
B.S from Ballet, Applied Health Sciences
08.2011 - 05.2014
Skills
Microsoft Office (Excel, Powerpoint, Word)
Flodesk, SquareGoogle Suite (Docs, Sheets, Drive)
Canva
Jotform
Complaint resolution
Report preparation
Creative problem solving
Professional telephone demeanor
Timeline
Manager
Ballet
10.2022 - Current
Dance Instructor
Breakout Studios
02.2020 - Current
Lead Instructor
Old Pueblo Gymnastics Academy
10.2016 - Current
ESL Instructor Remote
EF English Live
08.2015 - 10.2022
Professional Ballet Dancer
09.2014 - 04.2019
Indiana University Bloomington
B.S from Ballet, Applied Health Sciences
08.2011 - 05.2014