Taylor Carpenter
Moses Lake,WA
Summary
Led initiatives aimed at improving team productivity and enhancing service delivery. Fostered a collaborative environment that encouraged support and assistance among team members. Willing to relocate to broaden professional opportunities and drive meaningful change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa Murphy's
Moses Lake, WA
01.2017 - Current
- Manager with strong organizational skills and attention to detail.
- Exhibit authoritative and fair leadership qualities.
- Friendly and calm demeanor. Excellent communication and customer service skills.
- Display efficiency and strong time-management skills.
- Dependable customer service industry worker equipped for fast-paced work and changing daily needs.
- Serves customers effectively with attention to detail and hardworking approach.
- Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
- Dedicated to business success.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Created culture of continuous improvement, inspiring employees to take action to solve problems.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Managed employee performance through disciplining, coaching, and counseling.
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
- Supervised staff, including development of team leaders to improve team management.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Tracked labor, sales, and inventory and managed operations to maximize returns.
- Improved the performance of individual team members by motivating and training each person.
- Established clear objectives and set effective policies to achieve each target with minimal waste.
- Deep cleaning and maintenance.
Education
Bachelor's degree - History
University of Alaska Fairbanks
Fairbanks, AK08.2024
Associate's degree - Science and Arts
Big Bend Community College
Moses Lake, WA06.2021
Skills
- Assistant Manager Experience
- Cash Handling
- Data Entry
- Cleaning (10 years)
- Communication skills
- Customer service
- Inventory Control
- Leadership
- Microsoft Excel
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Word
- Research
- Retail Management
- Retail Sales
- Shift Management
- Store Management Experience
- Supervising Experience
- Tutoring
- Writing
Certification
Driver's License
Timeline
Assistant Manager
Papa Murphy's
01.2017 - Current
Bachelor's degree - History
University of Alaska Fairbanks
Associate's degree - Science and Arts
Big Bend Community College