Taylor Chambers
State College,PA
Summary
Reliable Shift Leader with seven years in customer service industry. Excellent motivational leader that successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers, as well as employees.
Overview
7
7
years of professional experience
Work History
Supervisor
Dairy Queen
607 East Simpson St. Mechanicsburg, PA 17055
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Completed store opening and closing procedures and balanced tills.
Housekeeper
Ramada Inn
1450 South Atherton St. State College, PA 16801
02.2023 - 05.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Team Member to Manager
Dairy Queen Grill & Chill
610 West Aaron Dr. State College, PA 16801
08.2021 - 01.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Includes duties required as a team member, in addition to responsibilities including supervising night shifts, directing co-workers, delegating positions and jobs, opening and closing the store, and reconciling cash drawers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Team Member
Dairy Queen
607 East Simpson St. Mechanicsburg, PA 17055
09.2016 - 08.2021
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bakery Associate
SweeTreats Bakery
900 Market St. Lemoyne, PA 17043
11.2018 - 03.2019
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
Education
Diploma -
Mechanicsburg Area Senior High School
500 South Broad St. Mechanicsburg, PA 1705505.2017
Skills
- Customer Service
- Resolving Complaints
- Delegating Work
- Food Preparation and Safety
- Accurate Cash Handling
- Opening and Closing Procedures
- Team Leadership
- Staff Training
- Positive Learning Environment
- Task Monitoring
Timeline
Supervisor
Dairy Queen
06.2023 - Current
Housekeeper
Ramada Inn
02.2023 - 05.2023
Team Member to Manager
Dairy Queen Grill & Chill
08.2021 - 01.2023
Bakery Associate
SweeTreats Bakery
11.2018 - 03.2019
Team Member
Dairy Queen
09.2016 - 08.2021
Diploma -
Mechanicsburg Area Senior High School