Taylor Chesley
MIDLAND
Summary
I'm a seasoned Banquet Manager with a proven track record at Midland Country Club, I excel in staff leadership and guest experience management. By enhancing operations and fostering exceptional service, I significantly improved guest satisfaction. My expertise includes developing staff training programs and ensuring dietary compliance, showcasing my commitment to quality and continuous improvement.
A banquet professional with comprehensive experience in event management and client relations, ready to deliver exceptional service. Proven ability to lead teams, coordinate logistics, and ensure the success of various events. Known for effective problem-solving and adaptability in dynamic settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Manager
Midland Country Club
07.2017 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Interpreted instructions to schedule and set up events to client specifications.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
Education
Bachelor of Science -
Wayne State University
Detroit, MI04-2026
Associate of Science -
Delta College
Bay City, MI08-2019
High School Diploma -
Midland High School
Midland05-2018
Skills
- Leadership qualities
- Staff leadership
- Guest experience management
- Staff management
- Staff training
- Dietary restriction compliance
- Employee development
- Team member development
- Quality assurance
- Continuous operational improvement
- Banquet setup
Certification
- First Aid Certification
- CPR/AED Certification
- TAM® Michigan Alcohol Server Training Certification
- ServSafe Food Handler's Certification
Timeline
Banquet Manager
Midland Country Club
07.2017 - Current
- First Aid Certification
- CPR/AED Certification
- TAM® Michigan Alcohol Server Training Certification
- ServSafe Food Handler's Certification
Bachelor of Science -
Wayne State University
Associate of Science -
Delta College
High School Diploma -
Midland High School
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